GP Receptionist

Allscreens Nationwide Ltd; Belper CP; On-site; GBP 18,000 - 24,000; Full time

Job summary

Allscreens Nationwide Ltd in Belper is seeking a capable receptionist/administrative assistant to support the GP practice team. You will open/lock premises, manage the appointments system, and handle mail and filing.

You will assist patients with triage forms, allocate appointments, liaise with nurses and clinicians, process repeat prescriptions where applicable, and maintain clean, orderly reception and consulting areas.

Responsibilities

• Opening up/locking up of practice premises and maintaining security
• Maintaining and monitoring the practice appointments system
• Supporting patients to access total triage forms enabling appointment requests
• Assisting the Triage GP in managing patient enquiries and allocating appointments
• Processing and distributing incoming and outgoing mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Registering temporary patients
• Computer data entry/data allocation and collation; recording information
• Initiating contact with and responding to requests from patients and providers
• Acting as a chaperone to clinicians when requested
• Clearing up spillages and maintaining cleanliness of areas
• Providing clerical assistance including word processing, scanning
• Ordering and monitoring stationery
• Dealing with clinical waste
• Keeping reception and notice boards tidy
• Scanning Petty cash transactions

Job description

Duties and responsibilities

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Supporting patients to access total triage forms enabling them to submit appointment requests to the GP and clinical team
• Assisting the Triage GP in managing patient enquiries and allocating appointments according to clinical need
• Dealing with face to face and telephone requests for home visits, practice nurse and none total triage appointments; booking appointments with the appropriate healthcare professionals
• Processing and distributing incoming and outgoing mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Registering temporary patients
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members, associated healthcare agencies and providers
• Acting as a chaperone to clinicians when requested
• Clearing up spillages of bodily fluids
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Scanning Petty cash transactions

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
• Actively reporting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and diversity

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate