Administrator

ADM; Hemswell Cliff; On-site; GBP 23,000 - 32,000; Full time

Job summary

ADM is seeking an organised administrative assistant to support the Farm Trading department in the agricultural sector. You will handle enquiries, contracts, amendments, and pricing information while maintaining accurate customer records.

Daily tasks include account setup, overdue reminders for compliance, and liaison with Farm Traders to support campaigns, events, and harvest logistics. Strong communication and attention to detail are essential.

Qualifications

• One year of experience in an administrative role is essential.
• Confident user of Microsoft Office (Outlook, Word, Excel) with ability to learn bespoke systems.

Responsibilities

• Provide proactive, efficient administrative support to the Farm Trading team, ensuring smooth day-to-day operations.
• Work closely with Farm Traders, supporting daily activities such as handling enquiries, managing contracts, processing amendments, and sharing pricing and sample results.
• Build strong relationships with farmers by maintaining regular contact and supporting ongoing business opportunities.
• Set up new customer accounts and maintain accurate, up-to-date records.
• Assist with general account management including monitoring overdue accounts, chasing stakeholders to return paperwork for compliance, and escalating as needed.
• Maintain spreadsheets to determine availability/quality and pricing requirements of forward contracts.
• Contact customers by telephone when required, filtering/directing calls to the relevant colleague or department, and escalating leads to Farm Traders.
• Assist the Farm Trading desk with campaigns by providing relevant information accurately and timely.
• Assist with the organisation of farmer events.
• Assist with the organisation of samplers and their workloads during harvest.

Skills

Communication

Organisation

Time management

Tools

Microsoft Office

Job description

To be part of a team providing key support to the Farm Trading department, delivering high-quality administrative expertise that helps drive commercial success and strong customer relationships across the agricultural sector.

Main Responsibilities:

• Provide proactive, efficient administrative support to the Farm Trading team, ensuring smooth day-to-day operations.
• Work closely with Farm Traders, supporting daily activities such as handling enquiries, managing contracts, processing amendments, and sharing pricing and sample results.
• Build strong relationships with farmers by maintaining regular contact and supporting ongoing business opportunities.
• Set up new customer accounts and maintain accurate, up-to-date records.
• To assist with general account management including, but not limited to, activley monitoring overdue accounts, along with managing and chasing stakeholders to return paperwork required for compliance purposes (eg. Warrants, Regen Programmes, ID), and escalating where necessary.
• Maintenance of spreadsheets to determine availability/quality and pricing requirements of forward contracts.
• Contact customers by telephone when required, and filter/direct incoming calls to the relevant colleague or department, including esculating leads to Farm Traders.
• Assisting the Farm Trading desk with campaigns providing relevant information is presented in an accurate and timely manner.
• Assisting with the organisation of farmer events.
• To assist with organisation of samplers and their workloads during harvest.

Skills, Abilities and Experience:

Experience

• One year’s experience of working in an administrative role essential.
• Confident user of Microsoft Office (Outlook, Word, Excel) with the ability to learn and work with bespoke systems.

Capabilities

• Excellent communication and interpersonal skills, with the ability to build rapport quickly.
• Highly organised, proactive and motivated to deliver outstanding administration support.
• Comfortable with working collaboratively and building relationships with both internal teams and external customers.
• High attention to detail including accurate data entry and record-keeping skills.
• Ability to prioritise workload and manage multiple tasks effectively.