Administration Manager

Kingston Bagpuize; Kingston Bagpuize; On-site; GBP 2,755,000 - 3,031,000; Full time

Job summary

Kingston Bagpuize is seeking an experienced Head of Administration to lead the Occupational Health Customer Services Administration Team. This role drives operational excellence, supports service delivery, and contributes to the continued success of our Occupational Health business.

Key responsibilities include leading and motivating the team, monitoring KPIs, developing talent, ensuring staffing coverage, and coordinating with internal teams and third-party suppliers to deliver timely results

Qualifications

• Educated to A level or equivalent.
• 3+ years of supervising or managing an administrative team.
• Advanced Microsoft Office skills including Word, Excel, PowerPoint and Outlook.
• Strong organisational, communication, and people management skills.

Responsibilities

• Lead and inspire and motivate a dedicated Administration Team, ensuring efficient operations.
• Monitor team performance against KPIs and implement improvements to enhance service delivery.
• Develop talent through high-quality training and coaching, building your team's knowledge to consistently deliver outstanding services.
• Ensure adequate staffing levels and service coverage, including during peak periods and absences.
• Work collaboratively with internal teams and third-party suppliers to ensure timely delivery of results and services.
• Ensuring all results are,

Skills

People management

Organisational skills

Communication skills

Education

A level or equivalent

Tools

Microsoft Office Suite

Salesforce

Power BI

Job description

delivered to our customers within operational KPI's Maintain clinic availability and booking schedules. Review and improve processes, ensuring Standard Operating Procedures (SOPs) remain accurate and up to date. Analyse performance data and provide actionable recommendations. Support audits, quality investigations, and change control activities. Promote a \"right first time\" culture, delivering a professional and efficient customer experience. Ensure results and transfer of information between internal teams and the customer are dealt with correctly and within operational KPIs. Undertake additional duties as required to support team and business objectives. Our Occupational Health Customer Services team supports a wide range of services, from medicals and vaccinations to wellbeing programmes. Experience

Position:

Head of Administration

Location:

Abingdon

Pay:

£23.58 per hour

Drivers Licence:

Desired

We are looking for an experienced and motivated Head of Administration to lead the Occupational Health Customer Services Administration Team. This is an exciting opportunity to drive operational excellence, support service delivery, and contribute to the continued success of our Occupational Health business.

Responsibilities:

• Lead and inspire and motivate a dedicated Administration Team, ensuring efficient operations.
• Monitoring team performance against KPIs and implementing improvements to enhance service delivery.
• Develop talent through high-quality training and coaching, building your teams knowledge to consistently deliver outstanding services.
• Ensure adequate staffing levels and service coverage, including during peak periods and absences.
• Work collaboratively with internal teams and third-party suppliers to ensure timely delivery of results and services.
• Ensuring all results are,

Essential:

• Educated to A level or equivalent
• 3+ years of supervising or managing an administrative team
• Advances Microsoft Office skills including Word, Excel, Power point and Outlook.
• Strong organisational, communication, and people management skills.

Desirable:

• Experience of working within a scientific/Occupational Health, clinical or medical environment.
• Experience of using other tools such as Salesforce and Power BI

Competencies:

• Continuous improvement mindset with the ability to review and enhance processes.
• Excellent communication and management skills.
• Strong customer focus and commitment to service excellence.
• Ability to drive initiatives that support business growth, customer retention, and long-term success.

An equal opportunity employer - welcoming and encouraging diversity in the workforce.

We provide reasonable adjustments to qualifies individuals with disabilities. To request a reasonable adjustment, pleas speak to your line manager or HR contact.

TPBN1_UKTJ