Administrator

Hertfordshire Community NHS Trust; Bishop's Stortford; On-site; GBP 26,000 - 27,000; Full time

Job summary

Hertfordshire Community NHS Trust in Bishop's Stortford is recruiting for a Band 3 Administrative and Clerical role. The post is full-time, 37.5 hours per week, with flexi hours (8:00–16:00 or 9:00–17:00) and a permanent contract.

Key duties include undertaking a wide range of administrative tasks, providing cover for the Administration Team, and maintaining confidentiality in a fast-paced NHS environment. Training and immunisation considerations are noted, with a focus on flexible working

Qualifications

• GCSE level or equivalent.
• NVQ Level 3 in Business/Administration or equivalent knowledge and experience.
• Good spoken, written and understanding of English.

Responsibilities

• Undertake a wide range of administrative tasks.
• Provide cover for Administration Team during absences.
• Refer to Administration Supervisor for guidance as needed.
• Prioritise administrative tasks for efficient team operation.
• Maintain professional and confidential approach at all times.
• Room bookings and reception-style working.

Skills

GCSE level

NVQ Level 3 in Admin

Microsoft Office

SystmOne

Communication skills

Minute taking

Teamwork

Education

GCSE level or equivalent

NVQ Level 3 in Business/Administration

ECDL

Tools

SystmOne

Microsoft Word/Excel/PowerPoint

Job description

Main area Administrative and Clerical Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday - Flexible in hours 8.00-16.00 or 9.00-17.00) Job ref 812-26-SA-A

Site Herts and Essex Inpatient Rehabilitation Ward Town Bishop's Stortford Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 18/09/2026 23:59 Interview date 01/10/2026

Job overview

Hertfordshire Community NHS Trust (HCT) is a dynamic and forward-thinking organisation. Our Trust is one of a new generation of community health service Trusts in the NHS. We are responsible for delivering a wide range of community health services across Hertfordshire. Our services are well established and we have built up a proud reputation for quality and excellence thanks to the hard work and dedication of our staff. Our vision is to become a leading light in the provision of innovative programmes of care which maintain and improve the health and wellbeing of the people of Hertfordshire and other areas served by the Trust.

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so. *Proposed interview date: 1st October 2026*

Main duties of the job

The successful candidate will:

• Undertake a wide range of administrative tasks
• Have personal responsibility for a number of delegated tasks
• Provide cover for members of the Administration Team in periods of absence eg. Annual leave.
• Be able to work unsupervised
• Adhere to operational procedures and established practice
• Refer to the Administration Supervisor for guidance when needed
• Prioritise administrative tasks to ensure an effective and efficient running of the team
• Maintain a professional and confidential approach to work at all times
• Be flexible in order to meet the requirements of the team.
• Room bookings and reception style working

Working for our organisation

A big thank you for considering joining us at Hertfordshire Community NHS Trust

You’ll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities

Our staff are proud to be Pioneering, Caring and Inclusive in their work to help achieve the Trust vision

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

Detailed job description and main responsibilities

Please see attached job description for more details.

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.

Qualifications and Training

• Educated to GCSE level or equivalent
• NVQ Level 3 in Business/Administration or equivalent knowledge and experience
• Good spoken, written and understanding of English
• Experience of using Microsoft Office suite; Word, Excel and Powerpoint
• ECDL
• IT Literate

Experience and Knowledge

• Experience of working in a team
• Motivated to extend knowledge and improve service delivery
• Experience and ability to deal with non-routine activities appropriately and safely
• Experience of handling and processing financial resources
• Problem solving and progress chasing skills
• Health, safety and risk aware
• Knowledge of working in the NHS
• Understanding of a medical environment where sick and injured patients are present
• Have knowledge and use of web based systems
• Experience of using SystmOne Electronic Patient Records

Skills and Abilities

• Ability to communicate effectively, particularly in relation to people who have a difficulty understanding and adapt communication techniques as appropriate
• Well-developed written and verbal communication skills
• Experience of formal minute taking, formatting and distributing
• Arranging and preparing meetings and relevant materials
• Organisational skills
• Dealing with general public
• Experience in customer focused environment
• Willingness to expand information technology skills
• Be prepared to expand role
• Awareness of child protection policies/ procedures
• Ability to recognise when patients require more urgent assessment

We will communicate any interview arrangements with applicants via e-mail so it is advisable that you check the email address you give on your application on a regular basis.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. All new appointments (excluding Medical & Dental roles) are subject to a 26 week probation period.

We are proud to be an armed forces friendly employer and support the employment of the armed forces community, including veterans, spouses and partners. For more information, contact [e-mail]

Applications from qualified job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to you meeting minimum criteria of the role and salary threshold. Please visit the Gov.UK website for detail.

If applicable to the role, staff are required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010).

In submitting an application form, you authorise Hertfordshire Community NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.