Administrative Support Officer

Cheshire & Wirral Partnership NHS Foundation Trust; Chester; On-site; GBP 9,800 - 12,000; Part time

Job summary

Cheshire & Wirral Partnership NHS Foundation Trust is seeking an Administrative Support Officer for the Out of Hours Response Hub at Countess of Chester Health Park. The role is permanent and 21 hours per week, with interview discussions for hours.

You will join a professional team supporting patients across Western Cheshire and liaising with health professionals. The post involves processing referrals, consent, scanning, and handling calls, with training provided on CWP systems.

Qualifications

• Excellent communication and organisational skills.
• Working knowledge of general office procedures and Microsoft Office used daily.
• Experience in administrative/reception tasks is desirable.

Responsibilities

• Undertake a full range of administrative/reception duties.
• Process referrals, scan/photocopy, and upload documents to electronic records.
• Answer telephone calls and manage meeting arrangements and notes.

Skills

Communication

Organisation

Microsoft Office

Tools

Microsoft Office

Job description

CWP are excited to offer the opportunity to work as an Administrative Support Officer to join our Out of Hours Response Hub, which is based on the Countess of Chester Health Park.

This is a permanent post and is 21 hours per week in total. Hours can be discussed at interview.

We are a hardworking but happy professional team providing care and support to patients across the Western Cheshire footprint.

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.

Working as part of the team you will undertake a range of clerical tasks, including processing of referrals, scanning/photocopying and uploading documents to electronic records, answering telephone calls and forwarding/redirecting calls, arranging meetings and taking meeting notes).

Within this role you will have contact with patients, carers, families, and other health professionals. The successful candidate will have excellent communication and organisational skills, a flexible ‘can do’ approach, and a professional, friendly and welcoming manner.

• To undertake a full range of administrative/reception responsibilities.
• Good communication skills are essential as the post holder will need to liaise directly with patients, carers, families and other professionals.
• A working knowledge of general office procedures and Microsoft packages is required, but full training will be provided on CWP systems.

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.

For further details / informal visits contact: Name: Kath Bramwell Job title: Team Manager Email address: [e-mail] Telephone number: 07552 815 662

If you consider yourself Neurodivergent and need help to complete your application form, please contact [e-mail] or telephone [phone]