Administrative Support – Medical Transportation

Wiikwemkoong Unceded Territory; Tipton; On-site; GBP 29,000 - 35,000; Full time

Job summary

NAANDWECHIGE-GAMIG Wikwemikong Health Centre in Ontario seeks an Administration Support – MT to coordinate safe, timely, non-emergency medical transportation and manage confidential records. You will verify requests, schedule travel, prepare documents, and support daily program administration.

The role emphasizes respectful, trauma-informed service, privacy compliance, and strong communication with clients, providers, and staff to ensure smooth travel for those facing mobility or access barriers.

Qualifications

• Post‑secondary certificate or diploma in office administration, health administration, business administration, or a related field.
• Experience in medical transportation, patient travel, healthcare administration, dispatch, reception, or scheduling.
• Proficiency with Microsoft 365 and ability to learn transportation, health, and records-management systems.
• Ability to coordinate detailed travel arrangements and prioritize multiple requests.
• Strong written, verbal, interpersonal, and client-service skills.
• Experience handling confidential personal and health information per privacy requirements.
• Knowledge of Indigenous communities, culturally safe service, local geography, and barriers to healthcare access is an asset.
• A satisfactory background or vulnerable-sector check may be required.

Responsibilities

• Receive medical transportation requests via telephone, email, fax, or in person and provide clear information about program requirements.
• Confirm client information, appointment details, eligibility, required documentation, and appropriate authorization before arranging travel.
• Coordinate non-emergency transportation, including drivers, vehicles, accommodations, meals, and escorts, as authorized.
• Prepare and distribute itineraries, travel confirmations, vouchers, referral forms, and other required documents.
• Communicate respectfully with clients, families, healthcare providers, transportation vendors, accommodations, and program staff.
• Monitor schedules, identify changes or disruptions, and help arrange approved alternatives when appointments or travel plans change.
• Maintain complete and accurate electronic and paper records of requests, approvals, bookings, cancellations, costs, and supporting documentation.
• Enter and verify information in approved databases, spreadsheets, and tracking systems and prepare routine activity or expenditure reports.
• Review invoices, receipts, mileage claims, and travel documents for completeness and forward them through established approval processes.
• Safeguard personal health information and comply with privacy legislation, confidentiality requirements, and organizational policies.
• Provide respectful, culturally safe, trauma-informed, and client-centered service, including support for clients who may face mobility, language, or access barriers.

Skills

Written communication

Verbal communication

Interpersonal skills

Client-service skills

Education

Post-secondary certificate or diploma in office administration or health administration

Tools

Microsoft 365

Job description

Administration Support – MT – October 2026

Summary

The Medical Transportation Administrative Support position coordinates safe, timely, and efficient non-emergency transportation for eligible clients attending medical appointments. The role receives and verifies requests, schedules transportation and accommodations, maintains accurate confidential records, communicates with clients and service providers, and supports the daily administration of the Medical Transportation Program.

Responsibilities

1. Receive medical transportation requests by telephone, email, fax, or in person and provide clear information about program requirements.
2. Confirm client information, appointment details, eligibility, required documentation, and appropriate authorization before arranging travel.
3. Coordinate non-emergency transportation, including drivers, vehicles, accommodations, meals, and escorts, as authorized.
4. Prepare and distribute itineraries, travel confirmations, vouchers, referral forms, and other required documents.
5. Communicate respectfully with clients, families, healthcare providers, transportation vendors, accommodations, and program staff.
6. Monitor schedules, identify changes or disruptions, and help arrange approved alternatives when appointments or travel plans change.
7. Maintain complete and accurate electronic and paper records of requests, approvals, bookings, cancellations, costs, and supporting documentation.
8. Enter and verify information in approved databases, spreadsheets, and tracking systems and prepare routine activity or expenditure reports.
9. Review invoices, receipts, mileage claims, and travel documents for completeness and forward them through established approval processes.
10. Safeguard personal health information and comply with privacy legislation, confidentiality requirements, and organizational policies.
11. Provide respectful, culturally safe, trauma-informed, and client-centered service, including support for clients who may face mobility, language, or access barriers.

Qualifications

• Post‑secondary certificate or diploma in office administration, health administration, business administration, or a related field is preferred.
• Previous experience in medical transportation, patient travel, healthcare administration, dispatch, reception, or scheduling is preferred.
• Proficiency with Microsoft 365 applications and the ability to learn transportation, health, and records‑management systems.
• Demonstrated ability to coordinate detailed travel arrangements, manage urgent changes, and prioritize multiple requests.
• Strong written, verbal, interpersonal, and client‑service skills.
• Experience handling confidential personal and health information in accordance with privacy requirements.
• Knowledge of Indigenous communities, culturally safe service, local geography, and barriers to healthcare access is an asset.
• A satisfactory background or vulnerable‑sector check may be required.

Salary: $59,916.00.

Attention: Melissa Roy

NAANDWECHIGE-GAMIG Wikwemikong Health Centre

P.O. Box 101, 16A Complex Drive, Wikwemikong, Ontario P0P 2J0

Telephone: [phone] / Fax: [phone] / Email: [e-mail]

Deadline: November 10, 2026 @ 3:00pm