Temporary Client Support Specialist - Help Desk & Desktop Support

London Health Sciences Centre; City Of London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Career development and training

Employee Wellness Initiatives

Job summary

London Health Sciences Centre is seeking a Client Support Specialist to provide first-level IT support to hospital staff and physicians. This role includes on-site and remote troubleshooting, monitoring Data Centre operations, and ensuring system availability and backups.

Temporary full-time position with up to 18 months duration. Ideal candidates will have a high school diploma, 1–3 years of relevant experience, and strong customer service and communication skills.

Qualifications

• High school diploma and related education are required or preferred.
• 2-year college certificate or diploma in Science, Technology, Networking or related field is preferred.
• 1–3 years of recent relevant experience.
• Excellent customer service and interpersonal skills.
• Excellent verbal and written communication; strong troubleshooting abilities.
• Proficient technical and analytical skills; knowledge of hardware, software and networking tools.
• Knowledge of healthcare-specific computer applications and patient safety practices.

Responsibilities

• Troubleshoot first level requests/calls from hospital staff and physicians via phone or on-site.
• Resolve basic hardware/software issues and manage remote and on-site support.
• Monitor the Data Centre operations to ensure availability, performance, security and reliability.
• Support system backups/restores and routine maintenance procedures.
• Participate in ongoing training and development and contribute to a safe, inclusive workplace.

Skills

Customer service

Communication skills

Troubleshooting

Analytical skills

Problem resolution

Education

High school diploma

2-year college certificate or diploma in Science, Technology, Networking or related preferred

Tools

Hardware knowledge

Networking tools

Software applications

Job description

Who We Are

For 150 years, London Health Sciences Centre (LHSC) has been a leader in world-class care. As an acute tertiary and quaternary teaching hospital, LHSC provides leading-edge medical care to people from across western Ontario and beyond. LHSC is located just two hours from Toronto and two hours from Detroit in the city of London which is known for its beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. Our team of more than 17,000 physicians, staff, learners and volunteers works tirelessly to support patients as they navigate their unique health-care journeys. As one of Canada's largest acute-care teaching hospitals, LHSC is a renowned centre of innovation with a history of groundbreaking research that has influenced how people are cared for around the world. With nearly 1 million annual patient visits across University, Victoria and Children's Hospitals, LHSC provides compassionate leading-edge care and is proud of our strong regional, national and international partnerships. For more information, please visit www.lhsc.on.ca .

Posting Period

Open: October 21 2026

Deadline: October 27 2026

Non-Union

Department Name

Information Technology Services - Help Desk & Desktop Support

The Client Support Specialist is responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or re-directed through a queue for on-site support. They resolve basic technical questions and work on hardware/software issues related to individual computer access remotely and onsite. The Client Support Specialist may also be responsible for monitoring the hospital's Data Centre operations, to ensure availability, performance, security and reliability including operating procedures, system backups/restores and system maintenance procedures.

What we offer:

• Status: Temporary Full-Time
• Duration: Up to 18 Months
• Rate of Pay: $29.01 per hour to $39.88 per hour
• Hours of Work: 37.5 hours per week
• Career development and training opportunities
• Employee Wellness Initiatives

Qualifications

• High school diploma
• 2-year college certificate or diploma in Science, Technology, Networking or related preferred
• One (1) to three (3) years' recent and relevant experience
• Excellent customer service and personal interaction skills
• Excellent communication skills - both verbal and written
• Proficient problem resolution and troubleshooting skills and aptitude
• Proficient technical and analytical skills \
• Knowledge of general hardware components, software applications and networking tools
• Knowledge of health care specific computer applications
• Demonstrated commitment to the principles of patient and family centered care
• Demonstrated knowledge of and commitment to patient and staff safety
• Demonstrated practice and commitment to LHSC's vision, purpose and values
• Demonstrated ability to attend work on a regular basis

Has your experience been obtained through alternative pathways? LHSC acknowledges that skills, education and lived experience come in many forms and may have been developed differently from those listed in the job posting. Although LHSC has discretion in determining whether a candidate meets the qualifications and licensing requirements, we welcome applications from those with different experiences who may not meet every requirement listed.

Artificial Intelligence (AI)

LHSC does not use artificial intelligence (AI) to screen, assess or select applicants for a position.

Reason for Job Posting

Existing Vacancy

Immunization Requirements

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC .

Teaching, Learning and Research

LHSC Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process. Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach. Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or [e-mail] .

As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.

Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.

Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work or study permits. It is the employee's accountability to ensure they are adhering to their specific permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.