Administrative Officer / Call Handler

Brook Street; Loughborough; Hybrid; GBP 26,000; Full time

Job summary

A recruitment agency is seeking an Admin Officer/Call Handler to join the Ministry of Justice team in Loughborough. This role involves managing customer queries through phone and email, and administrative support within a fast-paced environment. The candidate should possess strong customer service skills and be proficient in basic data handling. Training is provided for this temporary position, with potential for hybrid work after training is completed.

Qualifications

• Experience in dealing with customers via phone and email.
• Strong administration skills required.
• Knowledge of Outlook, PowerPoint, and Excel is preferred.

Responsibilities

• Handle customer queries about their cases by telephone or email.
• Update cases in the case management system and take necessary actions.
• Maintain a positive approach and be adaptable to change.

Skills

Dealing with customers - Phone and Email

Administration

Data input - Knowledge in Outlook, PowerPoint and Excel preferred

Clear and understandable communication

Proactive thinking

Confidence with technology

Job description

Overview

MOJ-CTSC Crown House
Admin Officer/Call Handler

Location: Crown House Southfield Rd Loughborough LE11 2TW

Fully office based whilst in training - 10 weeks of training. Possibility of Hybrid once training completed

Hourly rate: £12.36 per hour

Working Days/Hours: 37 hours per week, Monday-Friday 9am - 5pm

Contract: This is a temporary position for 12 months but due to be extended pending performance and business needs.

Brook Street in partnership with the Ministry of Justice has a fantastic opportunity to join their team as an Admin Officer/Call Handler. This is a great opportunity to gain valuable exposure/experience working within the Public Sector.

Experience/Qualifications

• Dealing with customers - Phone and Email
• Administration
• Data input - Knowledge in Outlook, PowerPoint and Excel preferred
• Clear and understandable
• Proactive thinking
• Confident with technology

Responsibilities

• Dealing with queries from customers about their case either by telephone or email
• Note up cases on the case management system and take any necessary action
• Have a positive approach and a can-do attitude. Be open to change and not afraid to take on challenges
• Show flexibility and the ability to adapt across teams and processes. Demonstrate flexibility in thinking and adapt to new situations, including those outside your area
• Work in a fast-paced, challenging environment with the customer at the heart of everything we do
• Keep regular contact with court staff at processing sites throughout the country
• Deliver customer query resolution across various customer contact channels. Consistently meeting performance indicators for accuracy and timeliness across all channels

The work is targeted; expectations will be explained during induction and one-to-one meetings will be held regularly with your team leader to discuss progress.

Clearance and Training

Clearance level: Basic DBS

Training provided: 10-week training, 1 week induction, 7 weeks training and 2 weeks consolidation. No annual leave within first 4 weeks of training.

Location of training: Not specified in original; training plan described as 10 weeks with induction

Additional Clearance

Please note that a period of 6 months or longer spent outside of the UK in the last 5 years will require an additional overseas police check. This will be the responsibility of the candidate to provide.

Brook Street are proud to support the Armed Forces Covenant and guarantee to interview all candidates who are veterans or spouses/partners of military personnel, who meet all essential criteria for the vacancy. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street will offer you a guaranteed interview with a PSR Sourcer, as a supplier to the Public Sector Resourcing Framework (PSR).

If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all essential criteria for the role, please reach out via the Brook Street website to register your interest and state the role you are interested in. We are committed to engaging with you. In cases of high volume of ex-military candidates/military spouses/partners, Brook Street will interview the best candidates from within that group.

Company information

Brook Street is proud to support the Armed Forces Covenant and guarantees to interview veterans or spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader and Gold Award holder, Brook Street offers a guaranteed interview with PSR Sourcer when applicable.