ADMINISTRATIVE OFFICER

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

Cardiff Council is seeking an Administration Assistant to join its Litigation Team, supporting the recovery of debts and handling pre-litigation cases, correspondence, and day‑to‑day operations.

You will assist in progressing cases on the debt recovery system, assist solicitors, manage records, and liaise with clients, with hybrid working and travel as required.

Qualifications

• Experience in caseload management and administrative duties.
• Ability to handle correspondence and support litigation staff.
• Willingness to travel at short notice.
• Welsh language skills welcome but not required.

Responsibilities

• Assist in progressing debts through the recovery system.
• Manage pre-litigation caseload and correspondence.
• Provide day-to-day support to Litigation solicitors and staff.
• Maintain and update records in the Debt Recovery system.

Skills

Administrative support

Case management

Attention to detail

Communication skills

Tools

Debt recovery system

Job description

Cardiff is one of the fastest growing and most highly skilled cities in Britain with a Lexcel accredited in house Legal Service. We have a great opportunity for a hardworking, motivated and adaptable legal practitioner to join Cardiff Council’s Legal Service, based in County Hall in the heart of Cardiff Bay with good transport links and parking facilities.

We have specialist lawyers carrying out procurement, litigation, property, planning, governance, childcare and adult social services work, and aim to provide our clients with an excellent and comprehensive service.

The service now operates a hybrid working model which enables employees to work flexibly from home or from an office base, depending upon service requirements. We have a modern case management system, an online legal library, and a small business support team.

About the job

An opportunity for an Administration Assistant has become available and we seek a candidate with relevant experience to join the Council’s Litigation Team. This motivated and highly professional team is looking for an individual to assist in the recovery of debts referred for legal action on the computerised debt recovery and property recovery systems; to manage a caseload of pre‑litigation cases including any queries, to deal with all incoming correspondence, to carry out support duties for the Litigation solicitors and staff, and to assist in the day‑to‑day operation of the Litigation Group.

What We Are Looking For From You

The successful candidate will need to assist with a caseload of debts referred for legal action including the progression of cases on the debt recovery computerised system until payment or closure, the issue of letters before action, the issue and enforcement of claims, daily reviews and the updating of the Debt Recovery system to record progress and status, obtaining further instructions and monitoring and updating of payments.

Additional Information

We have a modern case management system, an online legal library, and a small business support team. While the role is demanding, our flexible working policies ensure a healthy work‑life balance. The Council’s Flexi Time policy applies to the post and flexible working patterns are available, subject to meeting the needs of our clients and having mutual regard to the working arrangements of existing team members. The successful applicant would need to be able to travel at short notice in line with the demands of this post. This vacancy is suitable for post share subject to there being another suitably qualified and experienced employee or candidate who wishes to post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.