Administrative Assistant (Ref:0043ZB)

NHS; Faversham; On-site; GBP 12,000 - 18,000; Part time

Job summary

The NHS Mind and Body Service in Faversham seeks an organized Administrative Assistant to ensure efficient administrative support. This part-time fixed-term role requires strong communication and IT skills, focusing on managing appointments, phone calls, and record updates. Join a dedicated team providing vital support to individuals facing mental health challenges.

Benefits

28 days annual leave plus bank holidays

An extra day off for your birthday or special occasion

Enhanced maternity, paternity, and adoption leave

Two paid volunteer days per year

Auto-enrollment into pension scheme

Access to a Blue Light Card for savings

Flexible working opportunities

Refer a Friend scheme with £500 bonus

Qualifications

• Previous experience in administrative roles preferred.
• Ability to manage conflicting demands and handle workload efficiently.

Responsibilities

• Answer phone calls from families, young people, and professionals.
• Process referrals and schedule appointments.
• Update database records and take minutes for team meetings.

Skills

Organizational skills

Attention to detail

IT skills

Interpersonal skills

Proactive attitude

Education

Maths and English at C grade or above (or equivalent)

Job description

Our Mind and Body Service in Faversham is seeking an Administrative Assistant to provide a comprehensive and efficient administrative service.

Main duties of the job

• Answer phone calls from families, young people, and professionals
• Process referrals
• Schedule appointments
• Send letters
• Update database records
• Take minutes for team meetings

About us

WithYou provides free and confidential support, without judgment, to over 100,000 people annually across England and Scotland, addressing issues related to drugs, alcohol, and mental health. Our name reflects our mission: a positive environment where individuals can progress, connect, and receive expert help tailored to their needs. Our staff team is dedicated to making a difference in people's lives. If you're passionate about supporting those facing these challenges, we would love to hear from you.

Job responsibilities

We are looking for someone with excellent organizational skills, attention to detail, and a proactive attitude. All applicants must submit a CV and a cover letter explaining why they are suitable for this role. Applications without a cover letter will not be considered. The closing date is 25th June 2025, but early applications are encouraged as we may close the vacancy early if sufficient applications are received. This is a part-time, fixed-term role until March 2026, requiring 22.5 hours weekly between 9 am and 5 pm.

A full job description and person specification are available upon request.

Benefits

• 28 days annual leave plus bank holidays
• An extra day off for your birthday or a special occasion
• Enhanced maternity, paternity, and adoption leave
• Two paid volunteer days per year
• Auto-enrollment into our pension scheme
• Access to a Blue Light Card for savings
• Flexible working opportunities and wellbeing resources
• Refer a Friend scheme offering a £500 bonus for successful referrals after six months' probation

DE&I Commitment

We are committed to building an inclusive culture that values diverse voices and experiences. We encourage applications from underrepresented communities, including those with lived experience, disabilities, from racialized communities, LGBTQ+ individuals, and veterans. We offer a guaranteed interview scheme for veterans and candidates with disabilities who meet the essential criteria. Reasonable adjustments can be made for candidates with disabilities or medical conditions.

Person Specification

Qualifications

• Maths and English at C grade or above (or equivalent)
• Successful candidates will need to provide references for the past three years and undergo an enhanced DBS check if successful

Experience

• Proven track record in a similar role, preferably within business support or office administration
• Excellent IT skills and ability to build effective relationships with stakeholders
• Ability to manage conflicting demands independently and handle workload efficiently
• Passion for our work with a positive, engaging attitude

Disclosure and Barring Service Check

This role is subject to a DBS check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.