ADMINISTRATIVE ASSISTANT (Operational Support Team)

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity has arisen within Cardiff Council for a committed individual to join the Operational Support Team in Parks, Sport, and Outdoor Leisure. The role involves providing exceptional customer service, handling inquiries, and supporting administrative tasks in a busy office environment. Candidates should have strong IT skills and a flexible approach to teamwork.

Qualifications

• Experience in providing excellent customer service.
• Flexible approach and ability to work in a team.
• Sound working knowledge of Microsoft Office packages.

Responsibilities

• Provide excellent customer service and handle inquiries.
• Support procurement of goods and services.
• Communicate effectively with internal and external customers.

Skills

Customer Service

Communication

IT Skills

Tools

Microsoft Office

Job description

Cardiff is one of the greenest cities in the United Kingdom, and our extensive network of parks and green spaces for which our residents have a close affinity with shape it’s character, providing an expression of our capital city.

The Council recognises the contribution that these spaces make to the environmental, economic, and social well-being of the city, the important role they play in response to the climate, physical activity and health agendas and is committed to an ambitious programme of investment and sustainable development.

Provision includes 513 individual parks and green spaces, 20 of which hold Green Flag status, 47 woodland sites, 28 statutory allotments sites, 171 play facilities and 151 sports pitches / playing surfaces and our unique Riding Stables.

About the job

Working for one of the largest employers in Wales, an exciting opportunity exists for a committed and experienced individual to join a motivated and passionate group of officers working within the Parks, Sport, Outdoor Leisure and Harbour Authority Service.

The post holder will be a member of the Operational Support Team and provide excellent customer service to ensure that all enquiries are answered at the initial point of contact and that the highest level of customer care is provided.

The post holder will be responsible for handling telephone calls and correspondence from members of the public, external suppliers, and officers throughout the Authority.

What We Are Looking For From You

You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will be working as part of a busy team providing reception and administrative support services within Parks, Sport & Outdoor Leisure.

Your duties will include all aspects of procuring goods and services and building effective relationships with specialist teams including Procurement and Finance. You will be an effective communicator with internal and external customers in writing, by telephone and monitoring of email inboxes and dealing with bookings.

You will have excellent IT skills with a sound working knowledge of all Microsoft Office packages. You will be an adaptable team worker with experience of working in a busy office environment and dealing with the members of the public.

Additional information

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

If after reading the job description, you have any questions about the role please contact Anthony Thomas (Strategy & Development Manager) via email [e-mail]

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application: -

Job Category Admin / Clerical

Department Economic Development

Working Pattern/Contract Type Full Time Permanent