Administrative Assistant – Hybrid, Training Provided

Howden Group; Cheltenham; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Howden is looking for a Business Support Assistant to join our Cheltenham team. This entry‑level role is ideal for someone starting their career with some administration or customer service experience, who is organised, detail‑focused and keen to learn.

You will work in a busy office, with an average of two days per week in the Cheltenham office and full training provided to build knowledge and confidence in the role.

Qualifications

• Experience in administration, customer service, retail, hospitality or office support.
• Good working knowledge of Microsoft Office, including Outlook, Word and Excel.

Responsibilities

• Provide day-to-day administrative support to the wider team.
• Support new business and renewal activities through accurate processing and record keeping.
• Prepare and maintain business documentation and reports.
• Keep spreadsheets, databases and internal systems up to date.
• Assist with invoicing and monthly administration tasks.
• Manage team mailboxes and respond to enquiries as appropriate.
• Act as a central point of contact for internal colleagues and external partners.
• Support creation and maintenance of process guides and training materials.
• Ensure documentation is accurate, compliant and up to date.
• Collaborate with colleagues to identify opportunities to improve processes.

Skills

Organisational skills

Attention to detail

Written and verbal communication

Relationship building

Willingness to learn

Team and independent working

Education

GCSE English and Maths

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Howden is looking for a Business Support Assistant to join our Cheltenham team. This entry‑level role is ideal for someone starting their career with some administration or customer service experience, who is organised, detail‑focused and keen to learn.

You will work in a busy office, with an average of two days per week in the Cheltenham office and full training provided to build knowledge and confidence in the role.