Administrative Assistant for Student Success and Engagement

Messiah College; Grantham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution is seeking an Administrative Assistant for Student Success and Engagement to provide vital support in various functions including project management and communication. The ideal candidate will possess a Bachelor's degree, strong organizational skills, and experience in office management. This full-time role based at the Main Campus includes responsibilities like managing calendars, facilitating updates, and coordinating events, contributing to student and staff engagement. Candidates should demonstrate an understanding of diversity and inclusion and their value in an academic setting.

Qualifications

• 3 years project management experience required.
• 5 years writing experience required.
• Discretion in handling sensitive information.

Responsibilities

• Provide administrative support for daily operations of the Office of SSE.
• Manage communications and facilitate updates/publication of the Student Handbook.
• Assist in division-wide event planning and recruitment efforts.

Skills

Project Management

Communication

Organizational Skills

Problem Solving

Technical Skills

Education

Bachelor’s degree

Tools

Microsoft Office

Canvas

Teams

Zoom

Qualtrics

Job description

Administrative Assistant for Student Success and Engagement

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Position Title Administrative Assistant for Student Success and Engagement

Position Type

Position Type Staff

Employee Group

Employee Group Staff

Time Status

Time Status Full-Time

Time Category

Time Category Full Time (1560-2080 hours)

Annual Hours

Annual Hours 2080

# of Months

# of Months 12

Hours Per Week 40

Work Dates

July 1 – June 30

Campus

Campus Main Campus (Grantham)

Position Description

Position Summary

Provide administrative support, project management and organizational coordination for the Division of Student Success and Engagement ( SSE ).

Education Required

Education Preferred

Bachelor’s degree strongly preferred

Experience Required

3 year project management experience, 3 years office management, 5 years writing

Experience Preferred

Skills, Characteristics Required for Position

· Ability to effectively manage projects, including the capability to distinguish between value/non-value activities and establish priorities

· Strong technology skills and expert use of Microsoft Office products including Excel, Word, Outlook and PowerPoint as well as experience with Canvas, Teams, Zoom, Qualtrics and website maintenance

· Excellent communication and organizational skills, including drafting effective correspondence, presentations and reports

· Experience with developing and managing budgets, including reporting

· Discretion in handling sensitive/confidential information

· Strengths in problem identification and exercising sound judgment

· Proactive planning and resourceful problem solving

· Excellent at cultivating relationships of trust and respect

Special Working Conditions

N/A

Driving Requirements

N/A

Essential Employee N/A

Primary Duties

1. Provide support for daily operations of the Office of SSE , DOS , and DFYE including managing calendars, greeting visitors, answering phone calls, and handling routine questions.

2. Manage communications for the Office of Student Success and Engagement, Dean of Students ( DOS ), and Director of First year experience and Student Leadership ( DFYE ), including Division announcements and presentations, external correspondence and the SSE website.

3. Facilitate updates/publication of the Student Handbook – including gathering campus-wide feedback, generating materials, editing and coordinating the project with Messiah Press.

4. Gather yearly data and manage publication of Student Success and Engagement’s Annual Report and departmental dashboards.

6. Support recruitment efforts and employee searches, maintain up to date position descriptions for the Division and act as point of contact for all SSE personnel requests.

7. Assist in Division-wide event planning.

8. Provide guidance and direction to all SSE Division administrative assistants, ensuring they are up to date with any changes to University policies and procedures.

9. Document current policies related to the Student Success and Engagement Division, including updating CANVAS and TEAMS SSE sites.

10. Coordinate compliance tracking and reporting for Student Success and Engagement. Ensure deadlines are met for required reports.

11. Utilize tracking system for professional development and oversee Division-wide professional development fund usage.

12. Coordinate the performance review, performance management and performance feedback process for the Division and maintain tracking and communication plan. Schedule training as deemed appropriate.

13. Develop programs to improve the efficiency in the office and overall support staff operation – identify areas where projects can be delegated.

14. Act as the first point of contact for the Division addressing issues effectively with sound judgment, readily identifying the nature of problems and making appropriate choices as to next steps.

15. Maintain consistent and reliable attendance and office presence.

Secondary Duties

Other duties as assigned.

Supervises: # of Administrative

Supervises: # of Administrative 0

Supervises: # of Staff

Supervises: # of Staff 0

Supervises: # of Student

Supervises: # of Student 1

Posting Date

Posting Date 05/28/2025

Open Until Filled Yes

Application Deadline

Diversity

Messiah University’s commitment to diversity and inclusive excellence draws inspiration from its mission “to educate men and women toward maturity of intellect, character and Christian faith in preparation for lives of service, leadership and reconciliation in church and society.” The university has pursued this vision through a strategic planning process that encourages diversity through employee and student composition, campus climate, and an educational program that seeks to equip and enable educators and students to embrace diversity. Candidates should clearly articulate why diversity and inclusive excellence matter to them as persons of faith as well as in their profession. Candidates will speak to how as a potential employee, they will contribute to the advancement of this vision through their teaching-learning, research, institutional service, and public engagement.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Required Documents

Cover Letter/Letter of Interest

Resume

Optional Documents

Human Resources: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-5300

Student Employment: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-1800 x.2900