Administrative Assistant (9 months)

Halfords; West Midlands; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave 30 days incl. bank hols

Discretionary bonus

Pension

Life assurance

Employee discounts

Hybrid working

Job summary

Halfords is hiring an Administrative Assistant (9 months) at the Staffordshire site as part of the Fleet Support Team. The role will involve managing customer accounts, invoicing, and resolving queries within Fleet Support, using platforms like Fleetbridge, One Link and Adflex.

A proactive approach, strong organisation and attention to detail are essential to succeed. You will work 3 days on-site in Stafford with optional home-working, benefiting from a competitive salary, discretionary bonus

Qualifications

• Organised, proactive and able to work in a fast-paced environment.
• Strong attention to detail and ability to manage multiple tasks to deadlines.
• Willingness to learn and adapt to new systems and processes.
• Excellent verbal and written communication skills.

Responsibilities

• Manage a Network inbox and respond to telephone calls and emails.
• Review customer ledgers using internal systems.
• Process sales invoices accurately, on time and in full.
• Compile and distribute customer and supplier invoices per procedures.
• Take ownership of assigned customers and develop understanding of rates and policies.
• Proactively chase documentation and ensure jobs are closed down in the system.
• Use Fleetbridge, One Link and Adflex to process jobs and payments.
• Track and organise data effectively.
• Communicate with suppliers, call centre colleagues and customers.
• Resolve or escalate queries in a timely manner.
• Cover and assist on other fleets as required.

Skills

Attention to detail

Multitasking

Communication skills

Team player

Organised

Problem solving

Deadline driven

Willingness to learn

Flexible/ad-hoc

Office/computer literacy

Tools

Fleetbridge

One Link

Adflex

Microsoft Excel

Job description

Administrative Assistant (9 months)

Job no: 568349
Work type: Full time
Site: West Midlands
Categories: Retail Operations Support
Location: Staffordshire
Salary: 26,500
Business Area: Halfords Support Centre

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for co-creators: people who want to make a real impact, take ownership and be part of something that's still evolving.

As the UK's leading retailer of motoring and cycling products, we're supported by one of the country's largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you'll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

As an F4F Fleet Support Administrator, you'll play an important role within our Fleet Support Team, supporting the day-to-day management of customer accounts and ensuring jobs, invoices and queries are handled accurately and efficiently.

Reporting to the F4F Fleet Support Team Leader, you'll take ownership of assigned customers, building your knowledge of their rates, policies and processes while making sure jobs are progressed and closed down effectively.

This is a varied, fast-paced role where you'll work across internal systems and platforms, communicate with customers, suppliers and colleagues, and help resolve queries in a timely manner. You'll also work as part of the wider team, supporting other fleets when required.

Key responsibilities

• Manage a Network inbox and respond to telephone calls and emails.
• Review customer ledgers using internal systems.
• Process sales invoices accurately, on time and in full.
• Compile and distribute customer and supplier invoices in line with company procedures.
• Take ownership of assigned customers by processing jobs, gaining purchase order numbers and developing a full understanding of relevant rates, policies and processes.
• Proactively chase documentation and ensure jobs are closed down in the system.
• Use platforms including Fleetbridge, One Link and Adflex to process jobs and payments.
• Track and organise data effectively.
• Communicate and build strong relationships with suppliers, call centre colleagues and customers.
• Resolve or escalation queries in a timely manner.
• Efficiently cover and assist on other fleets as required.
• Work effectively both as part of a team and independently.

About you

We're looking for someone who is organised, proactive and comfortable working in a fast-paced environment. You'll have strong attention to detail and the ability to manage multiple tasks while working to deadlines.

You’ll ideally have:

• An understanding of Microsoft Excel and experience using web-based portals.
• Strong attention to detail.
• The ability to complete work within deadlines.
• A willingness and enthusiasm to learn.
• Strong verbal and written communication skills.
• The ability to multitask and stay organised.
• A team-player mindset, with the ability to work independently.
• Experience working with computers and office programmes.
• Persistence and determination when following up tasks and resolving issues.
• A flexible approach to handling ad-hoc challenges.
• Good problem-solving skills.

Any tyre or vehicle knowledge would be beneficial, but is not essential.

Reward & benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 30 days annual leave including bank holidays.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working in our Support Centres, you will be based at our Stafford Support Centre 3 days a week with an optional 2 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 3 days on site at our Stafford Office.