Administrative Assistant

JR United Kingdom; Sefton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as an Administration Assistant, where you'll coordinate between customers and the engineering team. This role involves scheduling maintenance requests, managing diaries, and providing exceptional customer service. Enjoy a supportive team environment with opportunities for growth and a comprehensive benefits package.

Benefits

Discretionary company performance related bonus

Comprehensive discount portal

SmartPay loan scheme

Enhanced holiday entitlement

Additional day off for your birthday

Ability to purchase additional annual leave

Company pension scheme

Company sick pay and life assurance

Mental health support services

Free parking on site

Qualifications

• Strong organisational and multitasking skills.
• Experience in administration and customer service.
• Excellent communication skills and attention to detail.

Responsibilities

• Handle calls, emails, and messages from clients and engineers.
• Book and schedule service calls and maintenance appointments.
• Prepare quotes and essential documents.

Skills

Organisational skills

Multitasking

Communication skills

Problem-solving

Education

Experience in administration

Customer service experience

Tools

Sage 50

Job description

Social network you want to login/join with:

? Join Our Team as an Administration Assistant! ?

Are you an organised and detail-oriented individual with a passion for delivering top-notch customer service? Do you thrive in a fast-paced office environment, keeping everything running smoothly? If so, we want YOU on our team!

? About the Role

As our Administration Assistant, you’ll be at the heart of our operations, ensuring seamless coordination between our customers and engineering team. You’ll play a vital role in scheduling planned and reactive maintenance requests while providing exceptional customer service.

? What You’ll Be Doing:

Handling calls, emails, and messages from clients and engineers.

Booking and scheduling service calls & maintenance appointments.

Managing engineers’ diaries and ensuring efficient scheduling.

Preparing quotes, order confirmations, and essential documents.

Assisting with customer inquiries and ensuring top-tier service delivery.

? What We’re Looking For:

? Strong organisational and multitasking skills.

? Experience in administration, customer service, or scheduling (bonus if you know Sage 50!).

? A proactive problem-solver who thrives in a busy environment.

? Excellent communication skills and a keen eye for detail.

? Why Join Us?

A friendly and supportive team environment.

Opportunities to grow and develop your skills.

Be part of a dynamic and fast-paced industry.

? What Can We Offer You?

• Discretionary company performance related bonus
• Comprehensive discount portal including gym memberships, shopping savings and days out
• SmartPay loan scheme – with the added bonus of no interest being applied
• Enhanced holiday entitlement – 33 days in total (including bank holidays)
• Additional day off to celebrate your BIRTHDAY
• Ability to purchase additional annual leave
• Company pension scheme
• Company sick pay, life assurance and enhanced maternity/paternity pay
• Mental health support services and a virtual GP service
• Free parking on site

If this sounds like the perfect role for you, apply today and let’s make great things happen together!