Administrative Assistant

Police Federation of England and Wales; Clevedon; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Life assurance

Onsite parking

Private medical insurance

Enhanced pension contribution

26 days holiday

Job summary

Police Federation of England and Wales is seeking an Administrative Assistant to support day-to-day operations in Avon & Somerset. Reporting to the Office Manager, you will handle administration, membership records, and external enquiries to ensure the smooth running of the branch.

The role requires strong organisation, attention to detail, and good communication skills. Proficiency with MS Office and a professional, confidential approach are essential.

Qualifications

• Excellent organisational skills.
• Attention to detail.
• Good written and verbal communication.
• Ability to prioritise workload.
• MS Office proficiency (Outlook, Excel, Word).

Responsibilities

• Assisting in the smooth running of day-to-day business.
• Manage membership records and GDPR-compliant notifications.
• Administer the Group Insurance scheme for serving and retired officers and police staff.
• Distribute information to new recruits and staff; monitor returns.
• Answer emails and phone enquiries.
• Provide admin support to the Office Manager, including minute-taking as directed.
• Update and maintain the Branch website as directed.
• Housekeeping, hospitality, and reception duties with the Office Manager.
• deputise for the Office Manager in their absence.
• Any other duties as directed by the Office Manager/Branch Secretary.

Skills

Excellent organisational skills

Attention to detail

Good communication skills; written and

Ability to deal with issues as they

Able to prioritise workload

Ability to work both alone and as part

Confidentiality and integrity

Customer Service experience

MS Office knowledge (Outlook, Word, Ex

Positive friendly manner

Job description

Administrative Assistant

Application Deadline: 4 September 2026

Department: Avon & Somerset

Employment Type: Full Time

Location: Avon & Somerset

Reporting To: Office Manager

Compensation: £25,500 - £26,500 / year

Description

Reporting to the Office Manager you will be required to deal directly with work-based representatives, external enquiries and undertake all aspects of the administration function for the smooth running of the branch.

Key Responsibilities

• Assisting in the smooth running of day-to-day business
• Manage the membership via the database, proactively and in accordance with members notifications and subscriptions for 'new, amend and end', ensuring GDPR compliance.
• Assist with the administration of the Group Insurance scheme for serving officers, retired officers and police staff.
• Distribute information to all new recruits, transferees, and police staff. Review and follow up for returns.
• Answering both email & telephone enquiries.
• Providing administrative assistance to the full-time Board Principal Officers, including taking minutes at meetings as directed by the Office Manager when required and where practical.
• Update and maintain the Branch website at the direction of the Office Manager
• Housekeeping, hospitality, and reception duties in conjunction with the Office Manager.
• In the Office Manager's absence, deputising for the Office Manager when required
• Any other relevant duties as directed by the Office Manager and/ or Branch Secretary

Skills, Knowledge and Expertise

• Excellent organisational skills
• Attention to detail
• Good communication skills; written and verbal
• Ability to deal with issues as they arise
• Able to prioritise workload
• Ability to work both alone and as part of a team
• Understand the importance of and maintain confidentiality and integrity
• Customer Service experience
• Good knowledge of MS Office including Outlook, Excel and Word
• Positive friendly manner

*Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager, on behalf of the Branch.

Benefits

We offer multiple benefits to our Branch employees including: life assurance, onsite parking, private medical insurance, enhanced pension contribution, enhanced leave benefits, employee assistance program, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more….

*Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.