Administration Team Manager

Forward Leeds; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading support services organization based in Sheffield seeks an Administrative Team Manager to lead and coordinate administrative operations. The role involves supervising staff, managing compliance with regulatory standards, and enhancing administrative processes. Ideal candidates should have management experience and a qualification in business administration. This position offers generous annual leave and a supportive work environment.

Benefits

Generous annual leave entitlement

Enhanced occupational sick pay

Enhanced employer pension contributions

Training and development opportunities

Flexible working policies

Qualifications

• Previous management experience or experience leading a team.
• Relevant business administration or management qualification.
• SystmOne experience is desirable.
• Background in health and social care.

Responsibilities

• Lead and coordinate administrative operations across the service.
• Supervise Admin Team Leaders and Business Support Manager.
• Manage CQC reporting and ensure compliance.
• Enhance administrative processes and service pathways.
• Capture minutes at high-level meetings.
• Ensure HR procedures are followed.

Skills

Management experience

Leadership

SystmOne experience

Background in health and social care

Education

Business administration or management qualification

Job description

Overview

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England – and nearly 3,500 staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.

Administrative Team Manager - Full Time, Permanent
Monday to Friday - 37 hours per week
Located at Portland House, Sheffield, S3 8UG

Likewise is the alcohol and drug service for adults across Sheffield. We provide information, advice and support so people can make better choices around alcohol and drugs. We work with people to be safer through a range of dedicated, professional support. Our service is led by the national charity Waythrough with partner Project 6 who have been working and supporting people across the city for many years. We also support people to achieve and sustain recovery from problematic alcohol and drug use through a range of treatments. Likewise, is a partnership of experienced local providers offering a complete choice of services, enabling us to provide help to anyone no matter how simple or complex their needs.

As Team Manager, you will be responsible for leading and coordinating administrative operations across the service. This includes supervision of staff, oversight of processes and pathways, and ensuring compliance with regulatory and quality standards.

Key Responsibilities

• Provide supervision and guidance to Admin Team Leaders and the Business Support Manager
• Oversee and manage the Death in Service administrative process
• Lead on Care Quality Commission (CQC) reporting and ensure ongoing compliance with CQC standards
• Review and enhance administrative processes and service pathways
• Accurately capture minutes at high-level meetings and ensure follow-up actions are recorded and tracked
• Ensure HR procedures are followed effectively and consistently
• Work collaboratively with professionals across the wider service
• Support with aspects of financial administration and reporting
• Support the Senior Management Team and Directors in strategic and operational tasks
• Prepare reports, summaries, and documentation as required
• Prioritise and manage project work streams

About you

• Previous management experience / experience of leading a team
• A relevant business administration or management qualification
• SystmOne experience is desirable
• Background in health and social care

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The salary advertised above demonstrates the full earning potential for this role; starting salaries will allow for pay progression within the pay band.

What can Waythrough offer you

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 year’s service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance - flexible working and family friendly policies
• Happy, Healthy You! – our wellbeing offers for our workforce
• Employee Assist Programme and Waythrough Support Networks

Equal opportunities

Waythrough is an equal opportunities employer. We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear from you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at [e-mail]

Salary Period

Salary Period Per Annum

Vacancy Salary Range

DBS Requirement

Does role require Police/Prison vetting? Not Applicable

Driving licence required for role? No

Applications Close Date

Applications Close Date 02 Oct 2025

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