Administration Team Leader

Medequipuk; Wigan; On-site; GBP 29,000; Full time

Job summary

Join a forward-thinking care provider as an Administration Team Leader, where you will empower your team and enhance the operational delivery of Technology Enabled Care services. This role offers a unique opportunity to lead a dedicated team, drive innovation, and ensure compliance with quality standards. You will play a vital role in supporting staff development and well-being, while also representing the organization at external events. With a focus on teamwork and excellence, this position promises a rewarding career path in a supportive environment that values empathy and innovation. Embrace the chance to make a real difference in the lives of those you serve.

Benefits

29 days holiday (max 33 days)

Continued professional development

Life assurance

Cycle to work scheme

Free eye test

Employee assistance program

Access to Perkbox discount platform

Free uniform

Free DBS check

Qualifications

• Experience in administration or management is essential.
• Strong leadership and communication skills are required.

Responsibilities

• Lead and develop the TEC Administration teams effectively.
• Drive improvement in TEC services and manage workflows.
• Support staff well-being, conduct, and performance.

Skills

Empathy

Leadership

Communication

Teamwork

Problem-solving

Education

Relevant experience in administration or management

Job description

Administration Team Leader

Hours: 37.5 hours per week
Salary: £28,222 per annum

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Administration Team Leader at Medequip Connect and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect?

Medequip Connect provide services to over 10,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.

We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role

As the Administration Team Leader for Medequip Connect, you will support the operational delivery and development of Medequip Connect’s Technology Enabled Care (TEC) Administration teams.

Your day-to-day responsibilities will include, but not be limited to:

• Driving improvement and innovation across TEC Installation, Maintenance, and Response services to manage the referral and booking workflows.
• Understanding the requirements of internal/external customers.
• Representing the business well at external events and meetings.
• Understanding TEC Services Association (TSA) Quality Standards to ensure compliance.
• Supporting HR management of staff well-being, conduct, and performance.
• Supporting recruitment for Operational Support Assistants and onboarding procedures.
• Ensuring staff receive support, supervision, and appraisal.
• Supporting formal 1-1’s, coaching, and feedback sessions.
• Maintaining Health, Safety, Environmental compliance, and quality standards.
• Supporting escalation for complaints, safeguarding, and concerns identified.

About you

Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity, and kindness.
• We show respect and are trusted by our colleagues, suppliers, and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost-effective, efficient, and safe healthcare solutions.

What we offer

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays).
• Continued professional development, training and learning support, and opportunities for career progression.
• Life assurance.
• Cycle to work scheme.
• Free eye test, provided by Specsavers.
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform.
• Free uniform.
• Free DBS check.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.