Administration Team Leader

Travail Employment Group; Burgess Hill; On-site; GBP 30,000 - 33,000; Full time

Job summary

A respected training provider in Burgess Hill is seeking an Administration Team Leader to oversee their administrative function. The role involves leading a team, ensuring high customer service standards, and maintaining quality assurance for short course documentation. With a supportive company culture and a comprehensive benefits package, this position offers an exciting opportunity for a candidate with administrative experience and strong IT skills.

Benefits

20 days holiday plus Bank Holidays

Free onsite parking

Pension scheme

Qualifications

• Minimum three years' experience in an administrative role.
• Experience in a training or education environment preferred.
• Knowledge of apprenticeship funding requirements is desirable.

Responsibilities

• Lead and manage the Training Support Administration Team.
• Coordinate scheduling and maintain quality assurance for documentation.
• Provide excellent customer service and handle queries.

Skills

Attention to detail

IT skills

Customer service

Team leadership

Tools

CRM systems

Job description

Administration Team Leader

£30,000 - £33,000, Burgess Hill, 37.5 hours per week, Permanent, 20 days holiday + Bank Holidays, Free onsite parking, Pension

The Role
An excellent opportunity to join a well-established training provider, this position will see you leading the short course administration team based at the Burgess Hill centre, with occasional travel to Portchester. Reporting to the Centre Manager, you will be responsible for overseeing the day-to-day operations of the short course administrative function, ensuring a high-quality customer experience across all short course programmes.

• Lead and manage the Training Support Administration Team to meet business goals


• Coordinate scheduling and task allocation for admin staff


• Maintain quality assurance for short course documentation and processes


• Collaborate with Compliance Administrator to ensure certification updates are implemented smoothly


• Oversee CRM data accuracy, updates, and customer communications


• Prepare materials for training courses including registers, assessments, and resources


• Process candidate documentation, liaise with clients, and issue certifications


• Provide excellent customer service and handle queries professionally


• Work alongside other departments to streamline administrative processes


• Develop and document business processes into a Quality Management System

Requirements
The ideal candidate will have a minimum of three years' experience in an administrative role, ideally within a training or education environment. Strong IT skills, a keen eye for detail, and a proactive, team-focused attitude are essential. Previous experience in leading a team, using CRM systems, or knowledge of apprenticeship funding requirements would be highly desirable. This role could suit someone who has worked as an Office Coordinator, Training Administrator, or Administrative Supervisor.

Company Information
This respected training provider is known for its supportive culture and dedication to delivering high-quality vocational and professional training. Operating across two centres, the company values collaboration, continuous improvement, and customer service excellence. The organisation offers a friendly team environment where staff development and wellbeing are prioritised.

Package

• £30,000 - £33,000 per annum


• Burgess Hill location with occasional travel to Portchester


• 37.5 hours per week, Monday to Friday, 8am-4pm or 9am-5pm on a rota


• 20 days holiday plus Bank Holidays


• Free onsite parking


• Pension scheme

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.