Administration Support Officer (Wards)

NHS National Services Scotland; Inverness; On-site; GBP 12,000 - 15,000; Part time

Job summary

NHS Highland is inviting applications for a part-time Ward Receptionist based at Raigmore Hospital, Inverness. The role is 21.7 hours per week on a fixed-term basis, providing efficient inpatient reception for Ward 4B within the Acute Services Unit.

The successful candidate will have strong administration experience, excellent communication skills, and be computer literate. It is essential to be able to work under pressure, be a team player, and handle multiple demands while maintaining accuracy.

Qualifications

• Relevant administration experience is essential.
• Excellent communication skills, both face to face and on the telephone.
• Competent with computers and standard office software.
• Good organisation, attention to detail and ability to manage competing demands.

Responsibilities

• Provide inpatient reception service for Ward 4B within Raigmore Hospital.
• Greet and assist patients and visitors, answer queries and route calls.
• Work effectively as part of the ward team or independently as required.

Skills

Admin experience

Reception experience

Communication skills

Telephone manner

Computer literacy

Organisational skills

Job description

WARD RECEPTIONIST

21.7 hours per week, Part time, Fixed Term

Monday 0800-1600, Tuesday 0900-1600 and Friday 0800-1512 with possible requirement to cover various shifts including evenings, weekends and public holidays

BAND 3

Applications are invited from individuals with relevant administration experience to provide an efficient inpatient reception service for Ward 4B within the Acute Services Unit in Raigmore Hospital.

We are looking for an enthusiastic, friendly and hardworking receptionist to join our team

Candidates must have excellent communication skills both face to face and on the telephone, a clear and pleasant telephone manner, be able to work under pressure within a fast paced environment and be computer literate. Good organisational skills, attention to detail and the ability to deal with competing demands as well as having the ability to work as a team player or individually as required are essential skills for this post.

For any informal enquiries please contact: Jennifer Munro, 01463 704230 or [e-mail]

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Additional information for candidates

Flexible Working

• Flexible working options may be available, depending on the role and service needs. If this is important to you, please discuss it at interview.

Internal candidates

• Some posts are internal only
• If you work for NHS Highland, make sure your Jobtrain profile shows this

What is it like to work for NHS Highland?

• Visit https://www.nhshighland.scot.nhs.uk/careers/ to find out more about living and working in our area
• Applications are welcome from Gaelic speakers

Tha fàilte air tagraidhean bho luchd labhairt na Gàidhlig

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork