Administrative Assistant

NHS Highland; Thurso; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Generous annual leave entitlement

NHS Pension Scheme

Learning and development opportunities

Supportive team environment

Employee wellbeing services

Blue light scheme

Job summary

NHS Highland is recruiting an Administrative Assistant to join the Care at Home Team in Caithness. The role provides comprehensive administrative support, ensuring smooth operation of the busy office and assisting with governance, referrals, and service user communications.

Working 36 hours per week, Band 2 salary £26,696 to £28,988 pro rata. You will be a first point of contact by phone and email, maintain records, coordinate care scheduling, and support audits while upholding data protection

Qualifications

• Motivated and organised Administrative Assistant.
• Experience in administrative support and data handling.
• Ability to manage confidential information in line with Data Protection and NHS policies.

Responsibilities

• Provide administrative and clerical support to the Care at Home Team.
• Act as the first point of contact for telephone and email enquiries.
• Maintain accurate electronic and paper records in accordance with NHS Highland policies.
• Process referrals and manage incoming correspondence.
• Support scheduling and coordination of care services.
• Prepare, collate, and distribute documentation, reports, and meeting papers.
• Assist with data collection, reporting, and performance monitoring.
• Support the completion and recording of audits required for governance and Care Inspectorate compliance.
• Maintain filing systems and databases.
• Order office supplies and support general office administration.
• Ensure confidentiality is maintained at all times in line with Data Protection and NHS policies.

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Location West Caithness, Thurso, Caithness Care at Home Service

Post Title Administrative Assistant

36 hours per week

Salary Scale: Band 2, £26,696 - £28,988 pro rata

An exciting opportunity has arisen for a motivated and organised Administrative Assistant to join the Care at Home Team in Caithness.

The successful candidate will provide comprehensive administrative support to the Care at Home Service, ensuring the efficient operation of a busy office environment and supporting the delivery of high-quality care to service users within their own homes.

This role is pivotal in supporting service coordination, maintaining accurate records, assisting with governance processes, and acting as a key point of contact for service users, carers, healthcare professionals, and partner agencies.

Key Responsibilities Are As Follows

• Provide administrative and clerical support to the Care at Home Team.


• Act as the first point of contact for telephone and email enquiries.


• Maintain accurate electronic and paper records in accordance with NHS Highland policies.


• Process referrals and manage incoming correspondence.


• Support scheduling and coordination of care services.


• Prepare, collate, and distribute documentation, reports, and meeting papers.


• Assist with data collection, reporting, and performance monitoring.


• Support the completion and recording of audits required for governance and Care Inspectorate compliance.


• Maintain filing systems and databases.


• Order office supplies and support general office administration.


• Ensure confidentiality is maintained at all times in line with Data Protection and NHS policies.

NHS Highland Offers a Comprehensive Benefits Package Including

• Generous annual leave entitlement.


• NHS Pension Scheme.


• Learning and development opportunities.


• Supportive team environment.


• Employee wellbeing services.


• Blue light scheme.

Informal enquiries to Vicky Campbell, Caithness Care at Home Manager, Telephone Number 01847 808551 or Email

Please note: This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa.

NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

Additional Information For Candidates

Flexible Working

• Flexible working options may be available, depending on the role and service needs. If this is important to you, please discuss it at interview.

Tha fàilte air tagraidhean bho luchd

labhairt na Gàidhlig