Administration Supervisor

JR United Kingdom; Metropolitan Borough of Solihull; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading company is seeking a proactive Administration Supervisor based in Birmingham. The successful candidate will oversee a busy admin team, ensuring smooth operations and driving process improvements. This role is perfect for individuals who thrive in fast-paced environments and enjoy team development. The position offers a full-time, permanent opportunity with a Monday to Friday schedule, providing a dynamic environment and opportunities for career growth.

Qualifications

• Confident in leading, motivating, and developing a team.
• Experience handling attendance reviews and performance issues.

Responsibilities

• Supervise and support a large administrative team.
• Drive process improvements and monitor documentation.
• Review weekly reports and attend KPI meetings.

Skills

Leadership

Problem-Solving

Communication

Organisation

Interpersonal Skills

Education

Previous supervisory or team leader experience in an administrative setting

Job description

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Administration Supervisor
Birmingham
Full-Time | Permanent | Monday - Friday (Office-Based)

We are looking for a proactive and experienced Administration Supervisor to lead and support a busy admin team. You'll play a key role in overseeing administrative processes, managing team performance, and ensuring accurate and timely completion of critical paperwork and queries, particularly related to contractor payments.

This role is ideal for someone who enjoys problem-solving, continuous improvement, and team development in a fast-paced operational environment.

Key Responsibilities:

Supervise and support a large of administrative staff, ensuring smooth daily operations.

Conduct regular one-to-one meetings and manage timekeeping, attendance, and performance.

Monitor and clear documentation efficiently, including contractor paperwork and adjustment forms.

Drive process improvements to enhance accuracy and productivity.

Communicate effectively with internal departments and external partners, including senior stakeholders.

Ensure all supporting documentation meets internal policy requirements.

Oversee the handling of internal and external email queries in a professional, timely manner.

Review and action weekly reports of outstanding administrative tasks.

Prepare data and attend regular KPI and team performance meetings.

About You:

Confident in leading, motivating, and developing a team.

Comfortable handling attendance reviews, disciplinaries, and performance issues.

Excellent communication and interpersonal skills.

Highly organised with the ability to manage multiple tasks under pressure.

Able to take ownership of your work and deliver to tight deadlines.

Strong problem-solving skills with a continuous improvement mindset.

Previous supervisory or team leader experience in an administrative setting is essential.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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