Administration Services Officer

Medway Community Healthcare CIC; Gillingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking social enterprise as an Administration Services Officer in Gillingham, where your communication skills and attention to detail will shine. This role offers a chance to provide exceptional customer service and administrative support within a dynamic children's admin hub. Enjoy a supportive team environment, flexible working arrangements, and opportunities for professional development. With a commitment to patient care, you'll play a vital role in enhancing service delivery while also having the chance to become an MCH shareholder. Embrace this opportunity to make a difference in the community!

Benefits

Flexible working arrangements

Comprehensive in-service training

Pension scheme options

Supportive team environment

Employee shareholder opportunities

Qualifications

• Educated to GCSE or NVQ level 2 with experience in customer care.
• Strong communication skills and ability to handle sensitive information.

Responsibilities

• Deliver high-quality customer service and administrative support.
• Liaise with patients and healthcare professionals regarding enquiries.

Skills

Communication and Relationship Skills

Customer Care

Office Procedures

IT Applications

Analytical Skills

Organizational Skills

Education

GCSE or equivalent

NVQ level 2 or equivalent

Job description

Job Description:

Job information Administration Services Officer at Medway Community Healthcare CIC. This Administration Services Officer vacancy is located in Gillingham ME NJ, United Kingdom. The role is suitable for candidates with GCSE qualifications. Job openings in this Administration field are actively published.

Job Responsibilities:

Are you a natural people person with an eye for detail and excellent communication skills? If yes, this role might be perfect for you! At Medway Community Healthcare, we value our care coordination centre. We seek confident individuals with good communication and customer service skills to provide a professional first point of contact within our children's admin hub.

This role involves delivering high-quality customer service and administrative support to patients and clinical staff in a fast-paced environment. Responsibilities include liaising with patients, healthcare professionals, and colleagues on booking, enquiries, and complaints via telephone and other administrative tasks.

• This is your chance to join an innovative, patient-focused social enterprise where you can also become an MCH shareholder.
• We encourage staff involvement in service development and exploring new ways of working.
• We offer comprehensive in-service training, supervision, and regular appraisals.
• Enjoy working in a friendly, supportive team environment.

We promote flexible working arrangements to support work-life balance. Discuss your needs with us to find suitable arrangements.

The small print:

• Informal visits available upon request.
• Choice of pension schemes: NHS Pension or Scottish Widows Group Pension.
• We encourage staff to be double COVID vaccinated for safety.

Key Skills and Requirements:

1. Communication and Relationship Skills: Handle enquiries effectively, demonstrate excellent customer care, and manage sensitive information tactfully.
2. Knowledge, Training, and Experience: Educated to NVQ level 2 or equivalent, experience in office procedures, customer care, and IT applications.
3. Analytical and Judgement Skills: Make informed decisions, prioritize workload, and handle escalations appropriately.
4. Planning and Organisational Skills: Organize daily tasks, work flexibly, and maintain efficient systems.
5. Physical Skills: Use telephony and IT equipment regularly, with standard keyboard skills.
6. Patient/Client Care Responsibilities: Provide non-clinical advice and ensure patient assistance with courtesy and respect.
7. Policy and Service Development: Ensure adherence to organisational policies and procedures.
8. Resources Management: Responsible for equipment and resource handling.
9. Human Resources: Support training and mentoring of new or less experienced staff.
10. Information Resources: Accurate data entry and information management.
11. Research and Development: Conduct surveys and audits as required.
12. Freedom to Act: Organize workload independently within policies, working as part of a team.

Additional considerations include physical, mental, emotional efforts, and working conditions, as detailed in the full job description.

Keywords: Gillingham jobs

Closing Date: 2025-06-04