Administration Services Officer

Medway Community Healthcare; Gillingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their care coordination centre. This role offers a fantastic opportunity to provide exceptional customer service and administrative support in a dynamic environment. You will be the first point of contact for patients and healthcare professionals, managing a variety of inquiries and ensuring a smooth experience for all. With a focus on staff development and a commitment to work-life balance, this organization encourages innovative thinking and provides ample training opportunities. If you're looking to make a difference in healthcare while growing your skills in a supportive team, this role is perfect for you.

Benefits

Flexible Working Arrangements

Pension Scheme Options

In-Service Training

Supportive Team Environment

Opportunity to Become a Shareholder

Qualifications

• Confident individuals with excellent communication and customer service skills.
• Ability to handle a variety of administrative tasks in a fast-paced environment.

Responsibilities

• Provide high-level customer service and administrative support.
• Liaise with patients and healthcare professionals on booking and enquiries.

Skills

Communication Skills

Customer Service Skills

Attention to Detail

Job description

Are you a natural people person?

Do you have an eye for detail?

Do you have excellent communication skills?

If you answered yes, we’ve got the perfect role for you!

At Medway community healthcare, we understand the vital role played by our care coordination centre.

We are looking for confident individuals with good communication and customer service skills, who can provide a professional first point of contact for our busy care coordination centre within the children's admin hub.

This role is responsible for providing a high level of customer service and administrative support to patients and clinical services in a fast-paced environment.

Post holders will be required to liaise with patients, service representatives, healthcare professionals, and other colleagues on a frequent basis dealing with a wide range of booking and general enquiries, including complaints, via the telephone and a variety of standard administrative tasks.

So what else?

• This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• We’ll provide well-established, in-service training, one-to-one supervision, and appraisals with regular support.
• You’ll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly? In the NHS, we are reminded every day of how important work-life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

• Informal visits can be arranged on request.
• We will offer you the choice of two pension schemes; the NHS Pension scheme and the Scottish Widows group pension scheme.
• MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family, and their patients.

For further details / informal visits contact: Name: Julia Manning Job title: Administration Team Coordinator Email address: [e-mail] Telephone number: 07896 244557