Administration Officer - Patient Information Centre

Isle of Man Government; United Kingdom; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Free car parking

Flexible working arrangements

Job summary

Noble’s Hospital is seeking an Administration Officer to join the Patient Information Centre and support the Outpatients Service with a broad range of administrative tasks. You will help coordinate appointments, manage waiting lists and ensure patients have a smooth experience throughout their care journey.

The role involves supervising a small team of Administration Assistants, handling competing demands with accuracy, and collaborating with patients, clinicians and colleagues across the

Qualifications

• Experience in health service administration or medical settings is advantageous.
• Strong organisational and people skills.

Responsibilities

• Coordinate appointments and manage waiting lists for Outpatients.
• Provide comprehensive administrative support to the Outpatients Service.
• Supervise a small team of Administration Assistants and ensure efficient service delivery.
• Assist patients and clinicians to navigate the care journey with accuracy and courtesy.

Job description

About the role

Could you use your organisation and people skills to help patients access the care they need?

Join our dynamic team as an Administration Officer within the Patient Information Centre at Noble's Hospital. In this rewarding role, you'll provide a comprehensive range of administrative support to the Outpatients Service, helping to coordinate appointments, manage waiting lists and ensure patients receive a seamless experience throughout their care journey.

Working in a fast-paced environment, you'll support and oversee a small team of Administration Assistants while helping to keep services running efficiently. You'll prioritise competing demands, maintain high levels of accuracy and work collaboratively with patients, clinicians and colleagues across the healthcare system. This is an excellent opportunity to build a rewarding career in health service administration while making a meaningful difference every day.

Please note, the hours for this post are Monday to Thursday 8.30am - 5:00pm and Friday 8.30am - 4.30pm.

A workplace that invests in you

• A competitive salary that increases each 12 months until you reach the salary maximum.
• A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
• Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
• Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
• Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
• Ability to apply for an unpaid career break after 3 years’ service.
• Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
• Access to the Noble’s Hospital staff canteen where you can purchase affordable meals, drinks and snacks.
• Free car parking.

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

Things to note

A basic police check is required for this post, the cost of which will be covered by the Isle of Man Government.

Please note a relocation package is not available for this role.

We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at [e-mail].