Administration Officer - Children's Therapy Services

Isle of Man Government; Douglas; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Flexi-time

Pension schemes

Education & development

Gym & pools discount

Staff Welfare Service

Career break after 3 years

Cycle to Work

Free parking

Job summary

Isle of Man Government's Children’s Therapy Service is seeking an Administrative Officer to be the first point of contact for patients, providing a professional and supportive service both in person and over the phone.

You will manage appointment systems, coordinate diaries, process referrals and maintain accurate records, working closely with clinical teams to support day‑to‑day administration and ensure the service runs smoothly across Hospital and Community settings.

Responsibilities

• Handle enquiries and provide professional, courteous responses to patients.
• Support patient communication and maintain an organised, responsive service.
• Manage appointment systems and coordinate diaries.
• Process referrals and maintain accurate records across Hospital and Community settings.
• Work closely with clinical teams to support day-to-day administration.

Job description

About the role

Could you provide a welcoming and efficient service that supports patients throughout their therapy journey?

As Administrative Officer within the Children’s Therapy Service, you’ll be the first point of contact for patients, providing a professional and supportive service both in person and over the phone.

Working in a busy and varied environment, you’ll handle enquiries, support patient communication and help maintain an organised, responsive and patient‑focused service. You’ll manage appointment systems, coordinate diaries, process referrals and maintain accurate records, helping ensure the service runs smoothly across Hospital and Community settings. You’ll also work closely with clinical teams, supporting day‑to‑day administration and contributing to effective service delivery.

The working pattern for this role is Monday to Thursday 12:00pm-16:00pm and Friday 13:30pm-16:00pm.

Hear from some of our Administration Officers about why they love their jobs!

Charlotte - "I have worked within Community Health Services for over 10 years. The colleagues I work with are committed to ensuring that our patients get the care they need, when they need it. The Admin roles within Community Health play a pivotal part in the efficient running of the Service and our colleagues are confident that we can be there to provide the support needed."\

Heather - "I have recently started a new role, as Admin Officer, within Manx Care. I have been made to feel most welcome and the team spirit within the department is inspirational. The training and support I have been given ensures that I look forward to coming to work each day and I am really happy in my new role. The work is rewarding and the efficient manner in which the department is run makes me feel very proud to be part of this team I am looking forward to my continued training and developing my skills and knowledge within the department."\

A workplace that invests in you

• A competitive salary that increases each 12 months until you reach the salary maximum.
• A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
• A flexi-time scheme where you can accrue additional time worked to take time off in line with the relevant flexi-time scheme.
• Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
• Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
• Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
• Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
• Ability to apply for an unpaid career break after 3 years’ service.
• Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
• Free car parking.

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

Things to note

A standard police check is required for this post, the cost of which will be covered by the Isle of Man Government.

Please note a relocation package is not available for this role.