Administration Officer

Forward Trust; Rugby; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave up to 30 days with length

Pension scheme

Training and development opportunities

Blue Light Card

Job summary

Forward Trust seeks an organised Administrator to support the Drug and Alcohol Recovery Team (DART) at HMP Rye Hill. You will manage records, data entry and reporting to ensure service targets are met and information is shared with clinical teams and partner agencies.

You will work in a busy prison environment, providing high-quality admin and secretarial support, coordinating documentation and contributing to positive outcomes for service users.

Qualifications

• Experience providing administrative support within a large team.
• Excellent attention to detail and ability to handle sensitive information accurately.
• Experience with data relating to treatment services or similar reporting systems (e.g., NDTMS).
• Ability to collate statistics, prepare reports and maintain large databases.

Responsibilities

• Provide comprehensive administrative and secretarial support to the DART at HMP Rye Hill.
• Maintain accurate records and data entry; collate statistics and monitor system performance.
• Prepare correspondence, manage databases and respond to administrative requests.
• Develop and maintain effective working relationships with internal and external stakeholders.

Skills

Microsoft Office

Data entry

Record keeping

Communication

Tools

Microsoft Word

Microsoft Excel

NDTMS (or similar)

Job description

We are looking for an organised, proactive and detail-oriented Administrator to provide comprehensive business and administrative support to the Drug and Alcohol Recovery Team (DART) at HMP Rye Hill.

The service delivers a range of psychosocial interventions, group work, holistic therapies and additional support to individuals entering prison who have been identified as experiencing drug and/or alcohol misuse issues. As Administrator, you will play an important role in ensuring the smooth and effective running of the service by providing high-quality administrative, data management and secretarial support.

You will be responsible for maintaining accurate records, undertaking data entry, collating statistical information and monitoring systems to support the delivery and performance of the service. This will include monitoring targets and outcomes set by Forward and local commissioners, ensuring information is recorded accurately and reports are produced within required timescales.

A key aspect of the role will be developing and maintaining effective working relationships with internal and external stakeholders, including clinical teams, offender managers, prison custody officers and other partner agencies. You will work collaboratively to ensure information is shared appropriately, administrative processes run efficiently and the wider team is supported to deliver an effective service.

You will also provide general administrative and secretarial support, including preparing correspondence, maintaining databases, managing documentation and responding to administrative requests. Your contribution will be essential in helping the team meet its contractual obligations and deliver positive outcomes for individuals accessing the service.

This is an excellent opportunity for an experienced administrator who enjoys working in a busy, challenging and rewarding environment and wants to contribute to a service that makes a meaningful difference to people's lives.

About You

We are looking for an enthusiastic, highly organised and reliable individual with strong administrative and IT skills, who can work effectively as part of a busy team while also demonstrating the ability to use their own initiative.

You will have a minimum of nine months' experience providing administrative support within a large team and be confident managing competing priorities in a pressured environment. You will have excellent attention to detail and the ability to handle sensitive information accurately, ensuring that records, databases and reporting systems are maintained to a high standard.

You will have experience working with data relating to drug and alcohol treatment services, ideally with knowledge of the National Drug Treatment Monitoring System (NDTMS) or similar reporting systems. You will also be confident collating statistical information, preparing reports and maintaining large databases to support service delivery and performance monitoring.

The successful candidate will demonstrate:

Essential Skills and Experience

• An intermediate-level certification in Microsoft Office packages or demonstrable experience using Microsoft applications, including Word and Excel.
• A minimum of nine months' experience providing administrative support within a large team.
• The ability to work effectively in a busy, pressured environment, managing multiple priorities and meeting deadlines.
• Strong experience working with drug and alcohol treatment data, with knowledge of NDTMS or other relevant monitoring and reporting systems.
• Experience accurately collating statistical information, producing reports and maintaining a high level of attention to detail.
• Experience developing, implementing or maintaining large databases and managing the administrative processes associated with them.
• Excellent written and verbal communication skills, with the confidence to communicate professionally with people at all levels.
• The ability to prepare correspondence, manage administrative tasks and work independently using your own initiative.
• Strong organisational and time-management skills, with the ability to prioritise workloads and respond flexibly to changing demands.

Personal Qualities

• A proactive and solution-focused approach to work.
• A high level of accuracy, confidentiality and professionalism.
• The ability to build positive working relationships with colleagues and external partner agencies.
• A flexible and supportive approach, with the willingness to contribute to the wider team's success.
• A genuine willingness to develop an understanding of Forward's aims, values and ethos and demonstrate a commitment to supporting the organisation's mission.

Above all, you will be committed to providing an efficient, reliable and high-quality administrative service, recognising the important role that effective administration, accurate data and collaborative working play in supporting the delivery of life-changing drug and alcohol recovery services.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

• Support for Families – We support our employees through every stage of family life by offering enhanced maternity and paternity pay for eligible employees who have completed 26 weeks' continuous service, alongside family-friendly policies and a supportive, inclusive workplace. If you'd like more information about our family-friendly benefits, please contact our Recruitment Team at [e-mail]
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
  
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Please note that remote roles may require occasional travel for site visits, training and meetings.

Diversity at Forward Trust

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness. Some of our roles may require a minimum period of sustained recovery (normally around years). This is assessed on a case-by

When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

To find out more about Forward’s commitment to being an inclusive employer and our current EDI strategy click here .

We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.

Employee Screening and Eligibility to Work

Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

Our Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.