Administration Officer

Integrated Care System; Gateshead, North East; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS organization is seeking an Administration Officer to support a busy admin team within the Children and Young Peoples Service. The successful candidate will have demonstrable experience in administration and customer service skills. This role requires adaptability and excellent communication to manage a wide range of administrative tasks. The position offers a competitive salary ranging from £24,937 to £26,598 per annum pro rata, with a flexible work schedule.

Qualifications

• 12 months recent administration experience in a health or customer-focused environment.
• Ability to demonstrate excellent communication and interpersonal skills.
• Knowledge of NHS Policies and Procedures.

Responsibilities

• Support multi-disciplinary clinical team with administrative tasks.
• Manage diaries, take minutes and communicate with service users.
• Facilitate excellent customer service and contribute positively to team.

Skills

Customer service experience

Typing and formatting letters

Diary management

Excellent communication skills

Adaptability

Education

Level 3 in Business Administration

Audio Typing qualification

O-Level/GCSE or equivalent

Level 3 in Customer Care

Tools

Microsoft Office

Patient Information Systems

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 28 August 2025

Applications are invited from suitably qualified and experienced administration candidates to join our busy administration team.We currently have the following Band 3 Administration Officer vacancies with the Children and Young Peoples Service (CYPS) with offices based at Bensham Hospital and Benton House.

• Administration Officer post: 30hours (Monday to Friday 9am to 5pm /8am to 8pm on rota basis - will be discussed at interview). Post is based at Benton House. Successful candidate must be willing to travel and work from Bensham Hospital team base when required.
• Administration Officer post: 26hrs (Monday to Friday 9am to 5pm /8am to 8pm on rota basis - will be discussed at interview). Post is based at Benton House. Successful candidate must be willing to travel and work from Bensham Hospital team base when required.
• Administration Officer post: 37.5hours (Monday to Friday 9am to 5pm) based at Bensham Hospital. Successful candidate must be willing to travel and work from Benton House team base when required.

This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. You will undertake a variety of admin duties as assigned by the Clinical Team Manager/Administration Team Lead/Clinical Leads.

Main duties of the job

Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experienceincluding, but not limited, to the following: (see job description for further information):

• Experience working in a customer / patient focused environment (face to face and telephone)
• Administrative/Secretarial experience
• Typing and formatting letters and reports
• Minute taking experience
• Diary Management
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Ability to change tasks at short notice
• Reliable and punctual
• The post holder will be expected to demonstrate flexibility in the role
• The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates mustbe adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

Please find attached job description for full details.

Advertising date : 14th August 2025

Closing date : 28th August 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Education and Qualification

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills
• Shorthand skills

Role/Team specific requirements

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Additional Requirements

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

£24,937 to £26,598 a yearper annum pro rata