Administration Manager Ashford

Meeveem Limited; Ashford; On-site; GBP 35,000 - 50,000; Full time

Job summary

Meeveem Limited based in Ashford is looking for an Administration Manager. This position requires overseeing administrative teams to ensure targets are met and operational processes run smoothly. The ideal candidate will possess strong finance knowledge, excellent communication skills, and the ability to thrive under pressure.

The role entails managing staff, overseeing compliance with contracts, and delivering high-quality customer service. If you are seeking to enhance your career in administration, we encourage you to apply.

Qualifications

• Proven leadership and management experience in administration.
• Excellent knowledge of finance and contract management.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and develop the administrative teams to meet targets.
• Manage staff planning and training for operational efficiency.
• Handle patient and customer issues with care and discretion.

Skills

Finance knowledge

Excellent IT skills

Excellent communication skills

Planning skills

Ability to manage in high pressure

Job description

Job Summary

We have a fantastic opportunity for an Administration Manager to join our team. The Administration Manager will be responsible for the Administration teams. This includes Booking staff and Receptionists. The candidate must be able to demonstrate:

• good knowledge around finance knowledge around the management of contracts
• requirement to write procedures and keep these up to date
• the ability to manage in high pressured situations
• excellent IT skills
• excellent communication skills
• excellent planning skills

This is a great opportunity for someone who is looking to further their career in administration.

Skills And Experience

As a successful candidate you must be able to lead, manage and develop the administrative team(s) such that they assist in meeting and exceeding internal targets, external standards and revenue/margin goals. This must be done in accordance with local, regional, UK and Company strategies and governance protocols, alongside current regulatory standards. It will require effective administrative, patient, people, customer and change management skills.

Responsibilities

• To work in partnership with the Unit Manager in achieving strategic objectives of the Unit(s)
• To manage, engage, support, coach and develop the administrative team(s) in line with company procedures such that the team(s) achieve their agreed goals
• To maintain effective resourcing through appropriate staff planning, rostering, training, management of absence/holidays and implementation of appropriate controls
• To provide regular feedback on performance of the administrative staff to the Unit Manager
• To undertake 6 monthly and annual appraisal of the administrative staff in conjunction with the Unit Manager
• To plan, guide, organise and monitor the daily administrative functions within the Unit(s)
• To handle patient and customer issues with the highest standard of customer care, discretion and sensitivity
• To work in partnership with the Unit Manager to secure the financial performance and achieve/surpass the budgetary objectives and of the Unit(s)
• To highlight to the Unit Manager any change in referring trends which may impact either positively or adversely on revenue and/or throughput to enable appropriate action to be taken to control costs or improve revenues
• To assist the Unit Manager in building contacts and relationships with existing and potential new referrers covered by existing contractual arrangements
• To monitor trends in referrals continuously in order to identify opportunities to increase business and to pick up indicators of potential dissatisfaction, highlighting any changes immediately to the Unit Manager
• To address promptly any issues which might deter referrals
• To maintain up-to-date knowledge of the contracts impacting on the imaging services within the Unit(s), their terms and conditions, expiry dates and the pattern of performance against agreed standards.
• To support the Unit Manager in adherence to strategic and operational reporting requirements
• To continuously improve efficiency of the administrative functionality through measurement of processes and implementing new ideas
• To assist in the management and implementation of the Continuous Improvement model including new systems, procedures, processes and staff engagement and training
• To maintain and develop strong working relationships with the host site
• To ensure, where KPI targets are under the direct control of Alliance Medical, that those pertaining to waiting and reporting times are met
• To lead key changes for your team(s), contributing to and implementing new strategies using structured methods including project management methods in partnership with other functions as necessary.

Main duties of the job

You must be able to lead, manage and develop the administrative team(s) such that they assist in meeting and exceeding internal targets, external standards and revenue/margin goals. This must be done in accordance with local, regional, UK and Company strategies and governance protocols, alongside current regulatory standards. It will require effective administrative, patient, people, customer and change management skills.