Administration Manager

Bupa; Nantwich; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Meal on shift

28 days holiday

Long service rewards

Travel loan

Wagestream

Job summary

Bupa’s Richmond Villages seeks an experienced Administration Manager to lead the administrative function at the retirement village, ensuring smooth day-to-day operations and strong resident service.

You will oversee data, reporting, compliance, and recruitment, while maintaining accurate records and leading a small admin team in a customer-focused environment.

Qualifications

• Proven managerial experience, ideally in healthcare or retirement living.
• Strong organisational, leadership, and communication skills.
• Degree or diploma in business administration or related field (desirable).

Responsibilities

• Collate, report, and monitor data including resident occupancy, aged debt, and staffing; highlight anomalies and seek resolution.
• Provide accurate and timely reports to the Registered Manager, Village Manager, and Head Office within set deadlines.
• Meet regularly with the Registered Manager to review monthly management accounts and address financial and administrative issues.
• Submit required data to Support Offices on behalf of the Registered Manager and Village Manager.
• Manage the staff recruitment process, ensuring all departments are supported and associated administration is completed.
• Maintain accurate resident and staff files, ensuring all company and legal documentation is securely stored in line with policy.
• Manage, train, and support Receptionists and Administration Assistants in their roles (if applicable).
• Actively participate as a member of the Departmental Heads team.

Skills

Managerial experience

Healthcare experience

Leadership

Communication

Education

Degree in business administration

Job description

Job Description:

Administration Manager – Retirement Village

Location: Richmond Village Willaston, St Joseph’s Way, London Road, Nantwich, CW5 6LZ
Salary: £35,064.96 per annum plus excellent benefits
Contract: Permanent
Hours: 40 hours per week
Shift Pattern: Monday to Friday, 9:00am – 5:00pm (flexibility required)

About the Role

Richmond Village Willaston is seeking an experienced and organised Administration Manager to lead the administrative function within our retirement village. This is an excellent opportunity for a professional administrator who thrives in a customer-focused environment and enjoys supporting the smooth day-to-day operation of a busy village community.

As Administration Manager, you will oversee administrative processes, support compliance requirements, manage financial and operational records, and provide excellent service to residents, families, colleagues, and external stakeholders.

About Us
At Bupa, we provide exceptional support when it matters most. Richmond Villages offers luxury retirement living with personalised care that promotes independence and choice.

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Key Responsibilities

• Collate, report, and monitor data including resident occupancy, aged debt, and staffing; highlight anomalies and seek resolution.
• Provide accurate and timely reports to the Registered Manager, Village Manager, and Head Office within set deadlines.
• Meet regularly with the Registered Manager to review monthly management accounts and address financial and administrative issues.
• Submit required data to Support Offices on behalf of the Registered Manager and Village Manager.
• Manage the staff recruitment process, ensuring all departments are supported and associated administration is completed.
• Maintain accurate resident and staff files, ensuring all company and legal documentation is securely stored in line with policy.
• Manage, train, and support Receptionists and Administration Assistants in their roles (if applicable).
• Actively participate as a member of the Departmental Heads team.

Skills & Qualifications

• Proven managerial experience, ideally in healthcare or retirement living.
• Strong organisational, leadership, and communication skills.
• Compassionate, customer-focused approach.
• Degree or diploma in business administration or related field (desirable).

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal with every shift.
• 28 days holiday.
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.