Administration Manager

Bupa; Willaston; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

My Healthcare

Free meal with every shift

28 days holiday

Long Service rewards

Interest-free travel loan

Wagestream

Pension plans

Parental leave options

My Bupa Extras

Sick pay scheme

Job summary

Richmond Village Willaston in Nantwich is seeking an Administration Manager to lead the administrative function. You will oversee data reporting, compliance, and financial records while delivering excellent service to residents, families, and staff.

The role requires proven managerial experience in healthcare or retirement living, strong organisational and communication skills, and a compassionate customer-focused approach.

Qualifications

• Proven managerial experience, ideally in healthcare or retirement living.
• Strong organisational, leadership, and communication skills.
• Compassionate, customer-focused approach.

Responsibilities

• Collate, report, and monitor data including resident occupancy, aged debt, and staffing; highlight anomalies and seek resolution.
• Provide accurate and timely reports to the Registered Manager, Village Manager, and Head Office within set deadlines.
• Meet regularly with the Registered Manager to review monthly management accounts and address financial and administrative issues.
• Submit required data to Support Offices on behalf of the Registered Manager and Village Manager.
• Manage the staff recruitment process, ensuring all departments are supported and associated administration is completed.
• Maintain accurate resident and staff files, ensuring all company and legal documentation is securely stored in line with policy.
• Manage, train, and support Receptionists and Administration Assistants in their roles (if applicable).
• Actively participate as a member of the Departmental Heads team.

Skills

Proven managerial experience

Organisational skills

Leadership

Communication skills

Compassionate, customer-focused

Education

Degree or diploma in business administration

Job description

Job Description: Administration Manager – Retirement Village Location: Richmond Village Willaston, St Joseph’s Way, London Road, Nantwich, CW5 6LZ Salary: £35,064.96 per annum plus excellent benefits Contract: Permanent Hours: 40 hours per week Shift Pattern: Monday to Friday, 9:00am – 5:00pm (flexibility required)

About the Role

Richmond Village Willaston is seeking an experienced and organised Administration Manager to lead the administrative function within our retirement village. This is an excellent opportunity for a professional administrator who thrives in a customer-focused environment and enjoys supporting the smooth day-to-day operation of a busy village community. As Administration Manager, you will oversee administrative processes, support compliance requirements, manage financial and operational records, and provide excellent service to residents, families, colleagues, and external stakeholders.

Key Responsibilities

• Collate, report, and monitor data including resident occupancy, aged debt, and staffing; highlight anomalies and seek resolution.
• Provide accurate and timely reports to the Registered Manager, Village Manager, and Head Office within set deadlines.
• Meet regularly with the Registered Manager to review monthly management accounts and address financial and administrative issues.
• Submit required data to Support Offices on behalf of the Registered Manager and Village Manager.
• Manage the staff recruitment process, ensuring all departments are supported and associated administration is completed.
• Maintain accurate resident and staff files, ensuring all company and legal documentation is securely stored in line with policy.
• Manage, train, and support Receptionists and Administration Assistants in their roles (if applicable).
• Actively participate as a member of the Departmental Heads team.

Skills & Qualifications

• Proven managerial experience, ideally in healthcare or retirement living.
• Strong organisational, leadership, and communication skills.
• Compassionate, customer-focused approach.
• Degree or diploma in business administration or related field (desirable).

Benefits

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7. Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal with every shift.
• 28 days holiday.
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time Job Area: Administration Locations: Richmond Willaston Village Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.