Administration Lead

Practice Plus Group Holdings Limited; High Wycombe; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

In-house education programme

Professional development support

Job summary

Practice Plus Group Holdings Limited is seeking an Administration Lead to join the Diagnostics team in High Wycombe. You will lead and develop the Administration, Reception and Housekeeping teams, ensuring smooth day-to-day operations and exceptional patient service.

Your role includes managing staffing, rotas, recruitment support, and collaborating with clinical teams to align clinic schedules with service needs.

Qualifications

• Strong leadership experience in a senior administrative role.
• Excellent customer service and communication skills.
• Strong organisational ability and attention to detail.

Responsibilities

• Lead and support the Administration, Reception and Housekeeping teams.
• Manage staffing levels, annual leave, sickness absence and rota planning.
• Ensure excellent customer service standards are consistently maintained.
• Oversee patient bookings, scheduling and administrative processes.
• Support recruitment, performance management and staff appraisals.
• Collaborate with clinical teams to align rotas with service requirements.
• Manage team communication and escalate issues as needed.
• Support operational improvements and maintain high service standards.
• Ensure patient confidentiality and data protection compliance.
• Provide practical support across the service as required.

Skills

Leadership

Customer service

Organisational skills

Communication

IT systems

Data entry

Job description

Are you an experienced administrator with strong leadership skills and a passion for delivering outstanding patient service? We have an exciting opportunity for an Administration Lead to join our Diagnostics team in High Wycombe. This is a rewarding role for someone who thrives in a fast-paced healthcare environment and enjoys leading teams to deliver exceptional service. You'll play a key role in ensuring the smooth day-to-day running of reception, appointment scheduling and administrative services, helping to create an excellent experience for both patients and colleagues. As our Administration Lead, you will be:

• Leading and supporting the Administration, Reception and Housekeeping teams.
• Managing staffing levels, annual leave, sickness absence and rota planning.
• Ensuring excellent customer service standards are consistently maintained.
• Overseeing patient bookings, scheduling and administrative processes.
• Supporting recruitment, performance management and staff appraisals.
• Working closely with clinical teams to ensure clinic rotas align with service requirements.
• Managing communication within the team and escalating issues where appropriate.
• Supporting operational improvements and maintaining high service standards.
• Ensuring patient confidentiality and data protection requirements are upheld.
• Providing practical support across the service as required. With your experience of working in a senior administrative role, leading or supervising a team you will also have:
• Strong customer service experience
• Excellent organisational and communication skills
• Good IT skills and experience of data inputting and administrative systems
• Ability to prioritise workload and work effectively under pressure
• A flexible and proactive approach to work
• Experience working within a healthcare environment - desirable
• Experience of appointment booking and scheduling - desirable
• Management qualification or leadership training - desirable, Applicants must have the right to work in the UK. A competitive salary depending on experience
• 25 days holiday increasing with service up to a maximum of 29 days plus bank holidays
• Mandatory training through our excellent in-house education programme
• The support you need to grow in your role and continue your professional development