Administration Lead

Norfolk and Norwich University Hospital; England; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Fast Track Staff Physiotherapy Service

Multi Faith prayer room at NNUH Colney

Discounted gym memberships

Excellent pension scheme and annual le

Wagestream - access up to 40% of your

Free Park & Ride service direct to NNU

Free 24-hours confidential counselling

On-site Nursery at NNUH Colney Lane

On-site cafes offering staff discounts

Flexible staff bank

Salary Sacrifice schemes including LE

Job summary

Norfolk and Norwich University Hospital (NNUH) seeks an experienced Administration Lead to support its Care Group Leadership Team. The role drives operational excellence in healthcare administration, providing senior administrative support, governance oversight, and liaison with internal and external stakeholders.

The post involves managing administrative staff, ESRs, and recruitment, coordinating meetings, and ensuring compliance with quality standards and regulatory requirements.

Qualifications

• Excellent communication skills, with the ability to liaise effectively with clinical staff, patients, and external partners.
• Ability to work under pressure and manage competing priorities.
• Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.

Responsibilities

• Support day-to-day operations of the administrative team and ensure tasks are delegated and deadlines met.
• Assist in managing ESRs and recruitment across departments and disciplines.
• Organise departmental meetings and forums, with actions tracked using digital tools.

Skills

Communication

Prioritisation

PRIDE values

Equality & Inclusion

Education

NVQ Level 3 in Administration

Job description

Are you a dynamic and experienced Administrator with a passion for operational excellence in healthcare administration? We are looking for a motivated and proactive Administration Lead to join our Care Group Leadership Team at Norfolk and Norwich University Hospital (NNUH).

The Administration Lead will provide essential senior administrative support to their department(s) and provide key support to the Administration Manager with overseeing the day-to-day management of administrative and clerical functions.The role requires a dynamic and highly organised individual who can manage complex and confidential information, support governance processes, and foster effective communication between senior leaders, internal, and external stakeholders.

This role is crucial to ensuring the smooth operation of the department, managing administrative staff, meeting key performance targets, and maintaining the quality-of-service delivery. They will provide direct clinical support to identified stakeholders, and be a core member of the administrative support team for the Service Triumvirate - this will include administrating meetings, supporting with management and oversight of ESRs and recruitment for all disciplines within the department.

The post holder will also play a vital role in the development and implementation of policies, handling staffing issues, and supporting various projects aimed at improving operational efficiency.

Main duties of the job

The postholder will play a pivotal role in supporting the day-to-day operations of the administrative team, ensuring tasks are effectively delegated, deadlines are met, and any staffing or operational challenges are swiftly resolved. They will assist in managing ESRs and recruitment processes across various departmental leads and disciplines, contributing to a smooth and efficient onboarding experience. A key aspect of the role involves providing core administrative support, including the organisation of departmental meetings and forums, with oversight of actions using digital tools to ensure accountability and progress tracking.

Acting as a central point of contact for administrative matters, the postholder will communicate professionally with internal and external stakeholders, resolving issues promptly and maintaining strong working relationships. They will be responsible for complex diary management and planning, particularly during periods of absence or increased workload, ensuring adequate staffing levels are maintained. The role also includes supporting preparations for key departmental meetings and ensuring the department adheres to quality standards and complies with all legal and regulatory requirements. This is a dynamic and varied role requiring initiative, adaptability, and a commitment to excellence in administrative service delivery.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Person Specification

Qualifications

• NVQ Level 3 in Administration or equivalent experience

Experience

• Previous experience in a similar administrative role, ideally within the NHS
• Experience in dealing with complaints and resolving operational issues

Skills

• Excellent communication skills, with the ability to liaise effectively with clinical staff, patients, and external partners
• Ability to work under pressure and manage competing priorities
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity, and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,392 to £31,157 a yearPer annum, pro rata