Administration Clerk - Health Visiting

Hywel Dda University Health Board; Wales; On-site; GBP 20,000 - 30,000; Full time

Job summary

A forward-thinking health organization is seeking a Clerical Officer to provide vital administrative support within the Health Visiting service. This role is essential for ensuring smooth operations, involving tasks like data entry and managing communications with patients. The ideal candidate will possess strong administrative skills and the ability to maintain confidentiality. Additionally, the role requires flexibility to work across various sites. This is a fantastic opportunity for those looking to contribute to community health services and enhance their administrative expertise in a supportive environment.

Qualifications

• Experience in an Administrative & Clerical role is essential.
• Knowledge of child health system and data protection is desirable.

Responsibilities

• Provide general administrative support to Health Visiting staff.
• Handle telephone communication with patients and professionals.

Skills

Administrative skills

Communication skills

Data entry

Confidentiality awareness

Education

5 GCSEs or equivalent

Tools

Office software

Job description

Job overview

An opportunity has arisen within the Health Visiting service in South Ceredigion for a Clerical Officer.

We are looking for an enthusiastic and motivated individual to provide general and digital administrative support to the Health Visiting staff.

Main duties of the job

The post holder will be required to have excellent communication skills to sensitively handle telephone communication with patients and professionals.

The role will involve undertaking all administrative processes associated with patient activity and the post holder must be aware of the highly confidential nature of the role.

To support Health Visiting team with data entry for the electronic records system, and general administrative tasks such as answering telephone calls, taking messages, scanning and organising appointments and groups.

The post holder may be required to work at various sites within Ceredigion and will need to have the ability to travel between sites in a timely manner.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.

Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.

Two integrated care centres (Aberaeron and Cardigan, Ceredigion).

Community facilities, including:

48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes.

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 14/05/2025

Person specification

Experience

Essential criteria

• Experience of working in an Administrative & Clerical role

Desirable criteria

• Experience & knowledge of Flying Start
• Experience of working in a large multidisciplinary team

Qualifications and Knowledge

Essential criteria

• Minimum 5 GCSE’s or equivalent level including IT

Desirable criteria

• Knowledge of child health system
• Ability to use a number of office software programmes
• Child Protection awareness
• Awareness of data protection

Other

Essential criteria

• Able to travel to different locations to work on occasions in a timely manner

Language Skills

Desirable criteria

• Welsh Speaker (Level 1)