Medical Typist / Clerical Officer

Transformationunitgm; Maesteg; On-site; GBP 24,000 - 27,000; Part time

Job summary

An established industry player in healthcare is seeking a Medical Audio Typist / Clerical Officer to join their dedicated team. This part-time role involves providing vital audio typing and administrative support within a busy hospital environment, ensuring smooth patient pathways and effective communication across clinical specialties. The ideal candidate will possess advanced keyboard skills and a strong grasp of medical terminology, along with the ability to work collaboratively within a diverse team. If you are passionate about contributing to patient care and have the necessary experience, this opportunity could be the perfect fit for you.

Qualifications

• Extensive experience in a busy team and previous secretarial experience in healthcare.
• Demonstrated knowledge of medical terminology and attention to detail.

Responsibilities

• Provide audio typing and administrative support for clinical letters and reports.
• Coordinate patient pathways and ensure timely communication with patients.
• Handle sensitive enquiries and maintain confidentiality in all communications.

Skills

Advanced keyboard skills

Medical terminology

Attention to detail

Communication skills

Ability to speak Welsh

Education

RSA 3 or equivalent

Tools

Welsh Patient Administration System (WPAS)

Patient information systems

Clinical information systems

Job description

Main area Primary and Community Care

Grade Band 3

Contract: 6 months (fixed term/Secondment due to funding)

Hours: Part time - 30 hours per week (To be worked between 8am - 4.30pm, Monday - Friday)

Job ref: 110-AC040-0425

Employer: Cwm Taf Morgannwg University Health Board

Employer type: NHS

Site: Maesteg Hospital

Town: Maesteg

Salary: £24,433 - £26,060 per annum pro rata

Salary period: Yearly

Closing: 27/04/2025 23:59

Medical Typist / Clerical Officer

Band 3

We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.

We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership.

Cwm Taf Morgannwg is a Living Wage Employer.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.

This post is fixed term for 6 months to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

To contribute to the provision of healthcare provided by Cwm Taf Morgannwg University Health Board. To provide confidential audio typing and administrative support to all service users of the administration and medical typing service within Maesteg Community Hospital.

This will be complemented by a full range of administrative duties provided by the post holder, ensuring that timely communication is undertaken to allow patients to experience a smooth journey within the healthcare setting at all times.

Main duties of the job

The Medical Audio Typist / Clerical Officer will provide a comprehensive and confidential service across a range of clinical specialities.

The post holder will demonstrate excellent interpersonal and communication skills liaising with patients, relatives, carers, Consultants, multi-disciplinary team & colleagues within the organisation and external partners.

Working for our organisation

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary, and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only the lifeblood of our organisation but also of the diverse communities that we serve.

Detailed job description and main responsibilities

• Use advanced keyboard skills and medical terminology to audio type and process clinical letters, discharge summaries, medical or legal complaint reports, and correspondence to patients' GPs, other NHS departments, Cwm Taf Morgannwg University Health Board management, and outside agencies.
• Follow up on verbal instructions given either by dictation, e-mail, telephone, or face to face.
• Ensure WPAS (Welsh Patient Administration System) is updated with accurate information of every patient contact.
• Assist in the coordination and progress of the patient pathway, by ensuring referrals for diagnostic tests are progressed in a timely manner and ensuring patients' follow-up appointments are communicated with the medical records team appropriately.
• Ensure copy letters, results, and all related correspondence are filed accurately in the patient’s hospital notes.
• Update the patient information system accordingly to reflect the current position within the patient referral to treatment pathway.
• May be required to receive abnormal investigation results over the telephone, accurately recording the details before informing the Consultant or senior member of the medical team and carrying out any instructions given in regard to same (e.g., liaise with x-ray, outpatient appointments, send out results to other specialists).
• Use patient information systems and clinical information systems fluently adhering to IT security processes.
• Deal with enquiries from within Cwm Taf Morgannwg University Health Board and extended NHS and outside agencies relating to patient management and provide clear communication when liaising with the multi-disciplined team.
• Use the faxing, scanning & email process proficiently, adhering to the Data Protection Act / GDPR at all times and in line with the Cwm Taf Morgannwg University Health Board policies in accordance with confidentiality.
• May be required to assist the coordination of patient pathways, by ensuring patients are booked appropriately and in a timely manner.
• Deal sensitively with patients/relatives presenting with a query or complaint and have the ability to defuse informal complaints and depending on the enquiry, reassure patients, and where necessary seek advice whilst accurately recording the time, date, and nature of the call.
• Retrieve, receive, and return case notes. (To allow this to be managed efficiently, the use of patient information systems is paramount).

Person specification

Qualifications and/or knowledge

• RSA 3 or equivalent
• Demonstrate a good knowledge of medical terminology

Experience

• Extensive experience of working within a busy team
• Previous experience or working as a secretary or similar within a healthcare setting
• The ability to show attention to detail and accurate typing skills
• Ability to speak Welsh

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.