Administration Assistant - Coventry

ALS; Coventry; On-site; GBP 25,000; Full time

Job summary

ALS Laboratories is seeking an Administration Assistant to support the Customer Service department. The successful candidate will handle sample pre-registration, collections, and maintain customer satisfaction in a fast-paced environment. With a focus on detail and effective communication, this full-time role comes with a supportive team culture and numerous benefits.

Benefits

Annual Leave commencing at 25 days

Enhanced Company Sick Pay Scheme

Celebrating Success Awards

Perkbox membership

Learning/study support

Group Personal Pension Plan

On-site Car Parking

Qualifications

• Experience in a fast-paced, regulated environment.
• Flexible approach to support team members.
• Excellent planning and time management skills.

Responsibilities

• Pre-register samples, arrange collections, and deliveries for customers.
• Input and maintain data using Excel.
• Respond to inquiries and provide support functions.

Skills

Communication

Organisational skills

Attention to detail

Education

Office administrative experience

Tools

MS Office

Job description

Imagine your future with us

At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

The Role

ALS Laboratories are looking for an Administration Assistant to support their Customer Service department at ALS Coventry. As an Administration Assistant you will be required to pre-register samples for customers, arrange collections and deliveries and fulfil customer needs to ensure customer satisfaction. Ideally you will have worked in fast paced, highly regulated environment that requires a meticulous attention to detail and a solution-oriented approach.

Do you have the skills required, if so, please read on!

Hours Per Week: 37 Days per Week: Monday - Friday

Basis: Full Time and Permanent

Salary: £24,243 per annum

The day to day

• Scanning and filing of documents
• Inputting and maintaining data utilizing Excel
• Respond to inquiries and deliver appropriate information or refers to appropriate function or people
• Review and report anomalies to customers
• Provide support functions for Customer Services
• Ad hoc duties as required to ensure that the business directives are met
  
  

The Essentials

• Contributes to the establishment of best practices for customer support
• Flexible approach to work supporting and backfilling other team members when appropriate
• Office administrative experience ideally within a commercial organisation
• Excellent planning, organisational and time management skills
• Effective communication skills both written & verbally
• Experience with working with various IT systems including MS Office
  
  

Working at ALS

Our people drive our success at ALS.

We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.

At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our Benefits Include

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies.
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site
  
  

Everyone matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Eligibility

To be eligible to work at ALS you must be a British Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.

How To Apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

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