Administration Assistant - Care Services

Hanover Housing Association Ltd; Elgin; On-site; Part time

Job summary

A prominent housing association in the UK is seeking an Administration Assistant to provide high-quality organizational support. The role involves clerical duties, excellent customer service, and working flexibly as part of a dedicated team. Join us to contribute to our mission of helping people feel safe and secure in their homes.

Benefits

Competitive salary & Pension options

Flexi-working

Employee Health and Wellbeing Support Service with 24/7 GP access

Access to Hanover Perks with discounts

Cycle to work scheme

Tech scheme

Family friendly policies

Long service and retirement awards

Qualifications

• Experience in an office-based procedural role or equivalent.
• Excellent communication skills at all organizational levels.
• Ability to work independently and as part of a team.

Responsibilities

• Ensure effective clerical provision to staff and customers.
• Demonstrate excellent customer service skills.
• Interact with customers, providing face-to-face support.

Skills

Customer Service

Interpersonal Skills

Time Management

Education

Office procedural experience

Tools

MS Office

Job description

Administration Assistant

Location: Linkwood View, Elgin

Hours: 17.5 hours per week

Remuneration: £12.69 per hour, after 6 months succesful probation this will increase to £13.32 per hour

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.

About the Role

As an Admin Assistant (Care) you will provide high quality, organisational and administrative support to the Service. As this is a permanentpost you’ll be working with us 17.5 hours per week over 5 days per week with the opportunityto become flexible, this can be discussed at interview stage.

Main Responsibilities

You’ll be the Administrative Assistant at our Area office in Varis Court, Forres. At the heart of our team, handling a range of administrative activities to ensure smooth continuation of service by:

• Ensure effective and efficient clerical provision to staff and customers.
• Demonstrate excellent customer service skills whilst promoting the service.
• Provide support whilst being discreet and sensitive to customers’ needs.
• Ensure and monitor contract invoicing and payments within the service.
• Interact with customers providing front-line, face-to-face support.
• Work to set deadlines and parameters to maintain service KPIs.
• Planand exerciseconsciouscontrol of time spent on specific activities, to increaseefficiency andproductivity.

About You

To join us, you need to have a genuine passion for helping people.

• Experience in an office based procedural based role or equivalent.
• Excellent interpersonal skills and an ability to communicate effectively at all levels of the organisation (written and spoken).
• Proficient user of MS packages.
• Demonstrate the ability to learn bespoke computer data base systems/database.
• Demonstrate the ability to work on own initiative with minimum supervision.
• Ability to as part of a small team

What We Offer

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive salary & Pension options
• Flexi-working
• Employee Health and Wellbeing Support Service with 24/7 GP access
• Access to our Hanover Perks with High Street discount vouchers and Fuel Discounts
• Cycle to work scheme
• Tech scheme
• Family friendly policies
• Long service and retirement awards

Hanover is an equal opportunity and disability confident employer.

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738