Administration Assistant

Ddgroup; Sefton; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a dynamic team as an Administration Assistant, where you'll ensure smooth operations between customers and the engineering team. Your role involves scheduling maintenance requests, handling client communications, and providing exceptional service. We offer a supportive environment with growth opportunities and a range of benefits, including enhanced holiday entitlement and a company pension scheme.

Benefits

Discretionary company performance related bonus

Comprehensive discount portal

SmartPay loan scheme

Enhanced holiday entitlement

Additional day off for birthday

Company pension scheme

Mental health support services

Free parking on site

Qualifications

• Experience in administration, customer service, or scheduling.
• Proactive problem-solver who thrives in a busy environment.

Responsibilities

• Handling calls, emails, and messages from clients and engineers.
• Booking and scheduling service calls & maintenance appointments.
• Preparing quotes, order confirmations, and essential documents.

Skills

Organisational Skills

Multitasking

Communication

Tools

Sage 50

Job description

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About My Application

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Join Our Team as an Administration Assistant!

Are you an organised and detail-oriented individual with a passion for delivering top-notch customer service? Do you thrive in a fast-paced office environment, keeping everything running smoothly? If so, we want YOU on our team!

About the Role

As our Administration Assistant, you’ll be at the heart of our operations, ensuring seamless coordination between our customers and engineering team. You’ll play a vital role in scheduling planned and reactive maintenance requests while providing exceptional customer service.

What You’ll Be Doing:

Handling calls, emails, and messages from clients and engineers.
Processing sales & purchase invoices, plus purchase orders using Sage 50.
Booking and scheduling service calls & maintenance appointments.
Managing engineers’ diaries and ensuring efficient scheduling.
Preparing quotes, order confirmations, and essential documents.
Assisting with customer inquiries and ensuring top-tier service delivery.

What We’re Looking For:

Strong organisational and multitasking skills.
Experience in administration, customer service, or scheduling (bonus if you know Sage 50!).
A proactive problem-solver who thrives in a busy environment.
Excellent communication skills and a keen eye for detail.

A friendly and supportive team environment.
Opportunities to grow and develop your skills.
Be part of a dynamic and fast-paced industry.

What Can We Offer You?

• Discretionary company performance related bonus
• Comprehensive discount portal including gym memberships, shopping savings and days out
• SmartPay loan scheme – with the added bonus of no interest being applied
• Enhanced holiday entitlement – 33 days in total (including bank holidays)
• Additional day off to celebrate your BIRTHDAY
• Ability to purchase additional annual leave
• Company pension scheme
• Company sick pay, life assurance and enhanced maternity/paternity pay
• Mental health support services and a virtual GP service
• Free parking on site

If this sounds like the perfect role for you, apply today and let’s make great things happen together!