Administration Assistant

Willows Care Home; Romford; On-site; GBP 60,000 - 80,000; Part time

Job summary

Willows Care Home is seeking an Administration Assistant to support their team on a part-time basis. This role involves welcoming visitors, managing correspondence, and maintaining records, all within a professional environment. Candidates should possess strong organizational and communication skills, with prior administrative experience preferred. In return, the home offers industry-recognized training and various staff benefits.

Benefits

Full induction training

Discounts at major high street retailers

Industry-recognised training (including NVQ Levels 2 & 3)

Comfortable staff rooms

Qualifications

• At least 2 years’ experience in an administrative role.
• Strong communication skills both oral and written.
• Professional manner representing the home.

Responsibilities

• Welcoming visitors and potential residents.
• Maintaining resident and funding details.
• Handling daily correspondence and administration tasks.

Skills

Organisational skills

Attention to detail

Communication skills

Interpersonal skills

Multi-tasking

Prioritisation

Tools

Microsoft Outlook

Excel

Job description

At Willows Care Home in Romford, we have an exciting opportunity for an Administration Assistant to join our friendly team on a 13-month fixed-term contract.

This is a part-time position for 16 hours per week, working every Thursday and Friday from 8.30am to 5.00pm. You may also be required to work some bank holidays in this role.

You will be proficient in using Microsoft Outlook and Excel and will have a strong organisational and methodical approach to work, whilst maintaining attention to detail. Ideally, you will have at least 2 years’ experience of working in an administration role in a busy environment and be used to multi-tasking and prioritisation.

You must be confident and have strong communication skills both oral and written, along with excellent interpersonal skills to deal with residents, visitors to the home, staff, and the support office. Conducting yourself in a professional manner is essential as you are generally the first point of contact over the phone and face to face, representing the home and setting the first impression.

Key Duties:

1. Be one of the first points of contact within the home, welcoming visitors and potential residents.
2. Assist in keeping all resident and funding details up to date and liaise with relevant parties.
3. Support the Registered Manager in controlling business priorities through planning and checking tasks, including NMC Pin Numbers.
4. Attend to daily correspondence and handle all other administration tasks, such as scanning, photocopying, creating letters, spreadsheets, and mail merges.
5. Assist in marketing the home, including preparing mailshots to community contacts.

In return, we offer:

• Full induction training
• Discounts at major high street retailers
• Industry-recognised training (including NVQ Levels 2 & 3)
• Comfortable staff rooms

We are part of the Canford Healthcare Group.

If you would like to join our successful team, please click “apply now” and send us your CV.