Administration Assistant

NHS; Beverley; On-site; GBP 18,000 - 22,000; Part time

Job summary

The NHS is seeking an organized and detail-oriented Receptionist to support the community mental health team. This role requires excellent communication skills, the ability to work under pressure, and a friendly demeanor as the first point of contact for visitors. Successful candidates will manage inquiries, provide administrative support, and contribute to a dynamic healthcare environment, offering 30 hours per week with flexibility.

Benefits

Enhanced leave package

Health and wellbeing support

Flexible working arrangements

Qualifications

• Candidates must have GCSEs/O levels in English and Maths.
• Experience working with the general public is essential.
• Standard keyboard skills are required, demonstrating proficiency.

Responsibilities

• Providing administrative support to the community mental health team.
• Greeting patients and managing telephone enquiries.
• Inputting data into administration systems.

Skills

Organisational ability

Problem solving

Communication

Ability to work under pressure

Teamwork

Education

2 GCSEs/O levels in English and Maths

Standard keyboard skills (e.g., RSA2, ECDL)

NVQ2 or equivalent experiential learning

Tools

Microsoft Office

Job description

"Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role."

If you enjoy helping people in a reception office-based environment, this could be the role for you. Candidates will need to be organised, able to solve problems, work to deadlines, and maintain accuracy and attention to detail.

Excellent communication skills and a friendly, approachable nature are essential, as you will be the first point of contact for visitors and patients, either face-to-face or on the telephone.

Main duties of the job

The main duties of the role include:

• Providing administrative support to the community mental health team. Good keyboard skills are essential.
• Greeting patients at reception, handling telephone enquiries regarding appointments, and inputting data into administration systems.
• Working effectively within the admin team and the wider team.

This role is for 30 hours per week, with flexibility expected to cover annual leave and sickness.

The role requires good organisational ability and the capacity to work under pressure while maintaining professionalism and a positive attitude.

About us

We are an award-winning, CQC-rated good health and social care trust delivering integrated services across Hull, East, and North Yorkshire. Find out more on our website.

We are a forward-thinking and dynamic trust committed to staff development. We value our colleagues and invest in their skills to deliver outstanding care.

We are proud to score above or equal to the NHS average in all Promise theme areas, demonstrating our commitment to improving the NHS working experience. We welcome applications from people of all backgrounds and promote equality and diversity.

Work-life balance is about having influence and flexibility over when, where, and how you work. If this role's work pattern doesn't meet your needs, we are open to discussing alternative working arrangements.

We offer benefits beyond other NHS trusts, including an enhanced leave package and health and wellbeing support.

From city to countryside, market towns to moors, you'll find a place to call home, including some of the most affordable areas in the UK.

Find out more and search for live jobs.

Job responsibilities

For further information, please see the attached Job Description and Person Specification.

Person Specification

Qualifications and Knowledge

• Standard keyboard skills (e.g., RSA2, ECDL) or demonstrable experience
• 2 GCSEs/O levels in English and Maths
• Knowledge of office procedures and clerical/reception work
• NVQ2 or equivalent experiential learning
• Knowledge of work procedures and practices within a work setting

Experience

• Knowledge of IT systems, including Microsoft Office packages
• Experience working with the general public
• Experience with practice and procedures relevant to the role
• Knowledge of Trust IT systems (e.g., ESR, SystmOne, Lorenzo)

Skills and Competencies

• Good telephone manner
• Team player
• Ability to plan, prioritise, and meet deadlines

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to assess any criminal convictions.