Administration Apprentice - Customer Support

Getting In Limited; Tutbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking an enthusiastic Administration Apprentice to join their customer support team. In this exciting role, you will provide exceptional service to customers, guiding them through product selections while ensuring their satisfaction. You will gain valuable experience in a supportive environment, working towards a Business Administration Level 3 qualification. This apprenticeship offers a unique opportunity to develop your skills in communication, organisation, and customer care, all while earning a wage. If you are passionate about helping others and eager to learn, this position is perfect for you!

Benefits

Earn while you learn

Industry-specific training

Support from Chesterfield College Group

Qualifications

• Strong communication and customer care skills are essential for this role.
• Organisational and administrative skills are crucial for managing inquiries.

Responsibilities

• Provide attentive customer service and drive sales of Cosy products.
• Manage customer inquiries efficiently from contact to order completion.

Skills

Communication skills

IT skills

Organisation skills

Customer care skills

Administrative skills

Team working

Non-judgemental

Patience

Education

Business Administration Level 3

Job description

Administration Apprentice - Customer Support

Apply From: 18/01/2025

Learning Provider

Delivered by CHESTERFIELD COLLEGE

Employer

Cosy Direct

Vacancy Description

• Provide attentive and responsive customer service, advising and driving sales of our Cosy products.
• Coordinate inquiries from initial contact to order completion, ensuring customer satisfaction.
• Maintain a comprehensive understanding of the Cosy product range.
• Utilise product knowledge and excellent communication skills to guide customers in their product selection.
• Work collaboratively with colleagues to maximise order potential and promote the Cosy brand professionally.
• Provide accurate and friendly information to customers, both verbally and in writing.
• Efficiently manage the Customer Service email inbox, directing inquiries to the appropriate person or department promptly.
• Handle customer telephone calls, addressing product queries and processing orders.

Key Details

Vacancy Title: Administration Apprentice - Customer Support

Vacancy Location: Fauld Industrial Estate, Unit 316-318 Tutbury, UK DE13 9HS

Wage Frequency: Custom

Number of Vacancies: 1

Vacancy Reference Number: 1000296527

Key Dates

Apply From: 18/01/2025

Closing Date For Applications: 2025-02-17 23:59:59

Interview Begin From:

Possible Start Date: 2025-02-18 00:00:00

Training

Training to be Provided:

• An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
• You will be expected to work towards the Business Administration Level 3, with support from your employer and the Chesterfield College Group.

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Non-judgemental
• Patience