Administration Apprentice

Getting In Limited; Exeter; On-site; GBP 12,000 - 18,000; Full time

Job summary

A healthcare practice in Exeter is offering an apprenticeship in administration, ideal for individuals keen on developing skills in a medical environment. The successful candidate will engage with patients, manage queries, and assist with clinical documentation, under the guidance of a supportive team.

Responsibilities

• Answering telephone calls from patients and managing their queries.
• Processing GP2GP transfers and handling patient requests.
• Maintaining a clean working area and providing support to clinical staff.

Skills

Communication skills

IT skills

Attention to detail

Patience

Job description

What do you want to search? Keyword Apprenticeship Type Location

Administration Apprentice

, Apply From: 07/06/2025

Learning Provider

Delivered by THE APPRENTICE ACADEMY LIMITED

Employer

Pinhoe and Broadclyst Medical Practice

Vacancy Description

• Answering telephone calls from patients and managing their query in a polite and efficient manner.
• Working on the reception desk, dealing with patient enquiries and marking patients in for their appointments.
• Taking ownership of the clinical document process to include opening the post, scanning the documents, clinically coding the documents, carrying out any appropriate action contained within the document, determining if it requires forwarding to the patients’ registered GP (following a robust standard operating procedure)
• Processing, including the coding of, and responding to, highly confidential safeguarding documents.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Processing GP2GP transfers (electronic transfer of patients’ medical records to or from the practice) and following up on any anomalies.
• Receiving and processing of insurance reports and other forms including raising invoices and accurately recording the request and its progress in EMIS Web (clinical system).
• Adhoc coding such as from immunisation campaigns.
• Summarising of incoming patients’ medical records (specific external training will be provided).
• Receiving and processing patients’ request for copies of their medical records (subject access requests).
• Taking ownership of the recall process for chronic disease and long-term conditions.
• Booking private medicals.
• Receiving and actioning emails through the administrators’ generic team email inbox.
• Uploading referral forms onto the e-referral system, responding to referral queries and processing advice and guidance responses.
• Processing the records of deceased patients (death certificates, cremation forms).
• Input information into the patient’s healthcare records as necessary, for example, an ongoing patient query, so that the team can assist in your absence.
• Maintain a clean, tidy, effective working area at all times.
• Support clinical staff with general tasks as requested.
• Partake in audit as directed by the audit lead.
• Support the team by providing cover during staff absences.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients, and in appropriate circumstances, refer patients to the correct service (CPCS).
• To stay up to date with required mandatory training.
• The administration apprentice will work across both the patient services administration team and the administration team to ensure variety.

Key Details

Vacancy Title

Administration Apprentice

Employer Description

We are a two-site dispensing practice on the edge of Exeter extending onto the countryside of East Devon with an expanding population, currently at 18,060 patients. The area boasts access to city life, Dartmoor and beautiful beaches.We are a welcoming, friendly team, who pride ourselves on our supportive environment. The successful candidate will be joining our team of GPs, Practice & District nurses, Occupational Therapist, Dietitian, Paramedic and two Clinical Pharmacists as well as a full complement of dispensing, administration, and management staff.Enthusiasm, professionalism, strong teamwork ethos and attention to detail are skills that are required of the post-holder.

Vacancy Location

PINHOE SURGERY PINN LANE EX1 3SY

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000324624

Key Dates

Apply From

07/06/2025

Closing Date For Applications

2025-06-22 23:59:59

Interview Begin From

Possible Start Date

2025-07-21 00:00:00

Training

Training to be Provided

Level 3 Business administrator apprenticeships are also known as advanced apprenticeships and are generally considered to be equivalent to two A level passes.

Training will be provided on site at Pinhoe Surgery, with online learning sessions, coaching and independant learning time provided by the external apprenticeship provider built in to your working hours.

Learning Provider

THE APPRENTICE ACADEMY LIMITED

Contact Details

Amy Taplin Vacancy Type:

Skills Required

Communication skillsIT skillsAttention to detailPatience

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