Admin Support Officer SmokeFree Bristol

Solutions4Health; Bristol; On-site; GBP 24,000 - 27,000; Full time

Job summary

Solutions4Health is looking for an Admin Support Officer in Bristol to support their Smokefree service. The role involves coordinating appointments, data management, and assisting Stop Smoking Advisors, with a focus on excellent customer service and organizational skills.

Benefits

Employee Assistance Programme

Fully funded V1 HSF Health Plan

Cycle to Work scheme

Annual leave increases with length of service

Responsibilities

• Coordinate appointments and manage data for service users.
• Respond to inquiries and provide administrative support to advisors.
• Collect feedback and manage reports for reviews.

Skills

Communication

IT Literacy

Customer Service

Organizational Skills

Data Management

Job description

Solutions4Health is delighted to offer the role of Admin Support Officer in Bristol. This is a full-time, permanent position with a salary ranging from £24,500 to £27,000, depending on experience.

Role Summary

Smokefree Bristol is a commissioned community stop smoking service of Bristol Borough Council.

Join our dynamic team as an admin support officer, where you will play a crucial role in supporting individuals on their journey to quit smoking! You will be the first point of contact for service users, stakeholders, and partners. A friendly and organized point of contact, responsible for coordinating appointments, managing data, and supporting our Stop Smoking Advisors.

The administrator role requires high levels of organization, excellent communication skills, IT literacy, local knowledge, and a positive customer service approach. The successful candidate must have enthusiasm for helping others, a good understanding of public health interventions, and competent IT and administrative skills.

All team members undergo rigorous training to ensure high standards and evidence-based practice. Full training will be provided to support the post-holder across various areas.

Required Skills/Qualifications

• Monitor email inboxes, action referrals, and handle general inquiries promptly
• Triaging referrals to book clients into relevant clinics with advisors
• Respond to phone calls, voicemails, and callbacks
• Accurate data entry and database management
• Processing invoices for timely payments
• Providing administrative support to the Service Coordinator and advisors
• Offering support, information, and advice to service users and health professionals
• Identifying clinical queries and seeking guidance appropriately
• Handling complaints sensitively and escalating as needed
• Collecting and storing feedback, case studies, and comments
• Supporting social media content creation and scheduling
• Organizing conferences and training events, including registration and resources
• Ordering promotional materials
• Supporting report and dashboard production for reviews and reporting
• Monitoring device calibration, PAT testing, and maintenance
• Maintaining quality standards and data protection practices
• Explaining Stop Smoking principles to callers and service users
• Motivating clients to make behavior changes
• Contributing to promotional events
• Managing assets such as phones and laptops

About Us

Solutions4Health is an innovative organization committed to tackling health inequalities. We provide integrated public health services for commissioners.

Successful applicants will undergo a DBS check. Applicants must be eligible to work in the UK, as we do not sponsor work permits.

We encourage applications from all backgrounds and are a disability confident employer. Reasonable adjustments can be requested during the application or interview process.

Benefits

• Employee Assistance Programme with 24/7 helpline and wellbeing app
• Fully funded V1 HSF Health Plan with over 35 benefits, including dental and optical coverage
• Cycle to Work scheme
• Annual leave increases with length of service

If you believe you are suitable for this role, please apply now!