Admin Support Officer SmokeFree Bristol

Solutions4Health; Bristol; On-site; GBP 24,000 - 27,000; Full time

Job summary

Solutions4Health is looking for an Admin Support Officer to join their Smokefree Bristol team. In this full-time role, you will play a critical part in assisting individuals in quitting smoking by coordinating services and managing vital administrative tasks. The position offers a salary of £24,500 to £27,000, along with comprehensive training and support.

Benefits

Employee Assistance Programme

Fully funded V1 HSF Health Plan

Cycle to Work scheme

Annual Leave that increases with length of service

Qualifications

• High levels of organisation and excellent communication skills required.
• Enthusiasm for helping others and a good understanding of public health interventions.
• Competent IT and Administration skills are essential.

Responsibilities

• Provide administrative support to the Service Coordinator and Stop Smoking advisors.
• Manage referrals, appointments, and customer interactions.
• Ensure data quality and maintain clinical standards in processing information.

Skills

Attention to detail

Communication

IT literacy

Job description

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This range is provided by Solutions4Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Solutions4Health are delighted to be offering the role of Admin Support Officer at Bristol. This is a fulltime, permanent job with a salary of 24,500 to £27,000 depending on experience.

Role Summary

Smokefree Bristol is a commissioned community stop smoking service of Bristol Borough Council.

Join our dynamic team as an admin support officer, where you' will play a crucial role in supporting individuals on their journey to quit smoking! You will be the first point of contact for service users, stakeholders and partners. A friendly and organised point of contact, coordinating appointments, managing data, and providing vital support to our dedicated Stop Smoking Advisors. With your enthusiasm and attention to detail, you' will ensure our community stop smoking services run smoothly, making a real difference in the lives of local population. If you're ready to contribute to a healthier community, we want to hear from you!

The administrator role will require high levels of organisation, excellent communication skills, IT literacy, local knowledge and a positive approach to customer service. The successful candidate must have enthusiasm for helping others, good understanding of public health interventions and competent IT and Administration skills.

All our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.

Required Skills/Qualifications

• Monitor the secure email into to address and action referrals and general enquiries and processing referrals timely and effectively within timescale
• Contact referrals to triage appropriately to book them into relevant clinics with an advisor.
• Respond to phone calls, voicemails and call backs as appropriate
• Attention to detail when inputting and maintaining the database systems
• Request and process invoices for timely payments
• Provide daily administrative support to the Service Coordinator and Stop Smoking advisors
• Offer support, information and advice to service users and health professionals where necessary
• Identify clinical queries from callers, reviewing urgency and appropriately seeking guidance to respond to them
• Ensure complaints are sensitively handled and raised appropriately to be actioned
• Collate and store service user feedback, case studies and comments
• Work with the team to capture, create and schedule content for the social media platforms
• Assist with organising internal and or external conferences and training days, including registration and resource preparation.
• Order service leaflets, handbooks, and other promotional materials as needed
• Provide practical support to the production of dashboards, reports and data in advance of reviews and reporting to national, regional and local commissioning and stakeholders
• Manage and monitor device calibration, PAT testing and other maintenance as necessary
• Support to develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information
• Develop and maintain manual and computerised filing systems; ensuring clinic rotas are kept up to date
• Explain the principles of Stop Smoking to callers and potential service users so that they can make an informed choice regarding their engagement
• Motivate and empower clients to make behaviour changes during initial consultation
• Ensure a commitment to own personal development by attending all team meetings and training as required and keeping up to date with best practice, actively contribute in arranging promotional events
• Keep advisors’ assets, including phones, laptops and any other items that come under this description
• Support the maintenance of health and safety records and risk assessments
  
  

About Us

Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.

Benefits

Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.

• Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)
• Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.
• Cycle to Work scheme
• Annual Leave that increases with length or service
  
  

If you think you are suitable for this role, please apply now!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Wellness and Fitness Services

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