Admin / Receptionist

NHS; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local GP surgery in South Manchester is seeking an organized and patient-focused Admin / Receptionist. You will manage reception duties, including answering calls and processing documents, in a friendly and supportive environment. The ideal candidate should have strong IT skills and experience with EMIS Web and Office applications. Training is available for the right candidate.

Benefits

NHS pension scheme membership

Training and development opportunities

Regular staff meetings

Qualifications

• Experience in EMIS Web patient records and appointment management preferred.
• Familiarity with Docman for processing incoming correspondence.
• Proficient in Microsoft Office for team communication.

Responsibilities

• Provide welcoming reception service for patients.
• Answer and direct calls, book appointments, handle queries.
• Process prescriptions, letters, and maintain accurate records.

Skills

Strong IT literacy

Good communication skills

Multi-tasking

Tools

EMIS Web

Docman

Microsoft Teams

Office

Job description

Overview

Chorlton Family Practice is a busy GP surgery in South Manchester. We are a supportive and welcoming team committed to excellent patient care and staff development. We are looking to recruit an organised, reliable, and patient-focused Admin / Receptionist to join our practice team. We are recruiting 2 new admin staff to join our team.

Main duties

• Providing a welcoming and professional reception service for patients.
• Answering and directing incoming calls, booking appointments, and handling queries.
• Processing prescriptions, letters, referrals, and clinical documents.
• Maintaining accurate records using clinical and admin systems.
• Supporting clinicians and managers with administrative tasks.
• Ensuring confidentiality and professionalism in all aspects of the role.

What we offer

• A friendly, supportive working environment.
• Training and development opportunities.
• NHS pension scheme membership.
• Regular staff meetings and opportunities to contribute to practice improvements.

About us

Chorlton Family Practice is a busy GP surgery serving our local community in South Manchester. We pride ourselves on providing excellent patient care while ensuring our staff feel valued and well supported.

Details

Job location: 1 Nicolas Road, Chorlton, Manchester, Greater Manchester, M21 9NJ

Job description

Role title: Admin / Receptionist

Person specification

Experience – Essential: Experience in the following systems is preferred (training can be provided).

• EMIS Web patient records and appointment management.
• Docman processing incoming correspondence.
• Clarity TeamNet (CTN) staff communication and governance.
• Microsoft Teams & Office for team communication and document management.
• PATCHS online consultation and patient messaging.

Strong IT literacy, good communication skills, and the ability to multi-task in a busy environment are essential.

Disclosure and Barring Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure will be sought.