Admin / Receptionist

NHS; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local GP surgery in Manchester seeks an organised Admin / Receptionist to provide exceptional customer service and manage patient appointments. The ideal candidate will have strong IT skills and the ability to multi-task in a busy environment. Training is provided for specific software. This role offers a friendly, supportive atmosphere with opportunities for professional development.

Benefits

Friendly, supportive working environment

Training and development opportunities

Regular staff meetings for practice improvements

Qualifications

• Experience in EMIS Web patient records preferred.
• Familiarity with Clarity TeamNet (CTN) is a plus.
• Training for PATCHS can be provided.

Responsibilities

• Provide reception service for patients.
• Answer and direct incoming calls, book appointments.
• Maintain accurate patient records and ensure confidentiality.

Skills

Strong IT literacy

Good communication skills

Ability to multi-task

Tools

EMIS Web

Microsoft Teams

Office Suite

Job description

• Welcome patients warmly and provide exceptional customer service.
• Handle incoming calls efficiently and direct them appropriately.
• Schedule appointments, manage patient registrations, and process medical forms.
• Maintain accurate patient records and ensure data confidentiality.
• Assist with administrative tasks
• Contribute to a positive and supportive team environment.
• We are looking to recruit 2 new admin staff to join our team
• What We Offer
• A friendly, supportive working environment.
• Training and development opportunities.
• Regular staff meetings and opportunities to contribute to practice improvements.

Main duties of the job

Main Duties of the Role

As part of the reception and admin team, you will be responsible for:

• Providing a welcoming and professional reception service for patients.
• Answering and directing incoming calls, booking appointments, and handling queries.
• Processing prescriptions, letters, referrals, and clinical documents.
• Maintaining accurate records using clinical and admin systems.
• Supporting clinicians and managers with administrative tasks.
• Ensuring confidentiality and professionalism in all aspects of the role.

About us

Chorlton Family Practice is a busy GP surgery serving our local community in South Manchester. We are a supportive and welcoming team who pride ourselves on providing excellent patient care while ensuring our staff feel valued and well supported.

We are looking to recruit an organised, reliable, and patient-focused Admin / Receptionist to join our practice team.

Job responsibilities

• Providing a welcoming and professional reception service for patients.
• Answering and directing incoming calls, booking appointments, and handling queries.
• Processing prescriptions, letters, referrals, and clinical documents.
• Maintaining accurate records using clinical and admin systems.
• Supporting clinicians and managers with administrative tasks.
• Ensuring confidentiality and professionalism in all aspects of the role.

Person Specification

Experience

• Experience in the following systems is preferred (training can be provided):
• EMIS Web patient records and appointment management.
• Clarity TeamNet (CTN) staff communication and governance.
• Microsoft Teams & Office team communication and document management.
• PATCHS online consultation and patient messaging.
• Strong IT literacy, good communication skills, and the ability to multi-task in a busy environment are essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.