Admin Officer (AO) - Band E

Brook Street; Loughborough; Hybrid; Full time

Job summary

A leading company is seeking an Admin Officer for a temporary position in Loughborough. The role involves providing excellent customer service within the Public Sector, handling queries, and ensuring efficient processing of case details. Candidates should possess strong communication and time management skills. This position offers a hybrid working model after an initial training period.

Qualifications

• Experience dealing with customers and handling difficult situations.
• Clear and understandable communication skills.

Responsibilities

• Provide accessible service to users and resolve queries.
• Process and update case details accurately.
• Handle queries via phone, email, and webchat.

Skills

Customer Service

Communication

Time Management

Technology Proficiency

Proactive Thinking

Job description

Admin Officer (AO) Band E, MOJ.

Location: Loughborough LE11 2TW

Hybrid working: after training period of up to 7 weeks

Hourly rate: £12.36 per hour, increasing to £12.53 per hour after 12 weeks

Working Days/Hours: 37 hours per week between 9am - 5pm

Contract: This is a temporary position estimated to run for 4 months.

Brook Street, in partnership with the Ministry of Justice, has a fantastic opportunity for an Admin Officer. This role offers valuable experience working within the Public Sector.

Experience Needed/Desired:

• Dealing with customers
• Clear and understandable communication
• Time management
• Confident with technology
• Ability to handle difficult customers
• Proactive thinking

Responsibilities:

• Provide an accessible and inclusive service to service users (public and professional)
• Signposting and guidance
• Providing information to resolve queries
• Processing and updating high-volume case details accurately and efficiently
• Addressing short-term needs of service users
• Handling queries via phone, email, and webchat

Clearance Level: Basic DBS + BPPS

Additional Clearance: Candidates with periods of 6 months or longer outside the UK in the last 5 years will need to provide an overseas police check, which is the candidate's responsibility.

Brook Street supports the Armed Forces Covenant and guarantees to interview all veterans or spouses/partners of military personnel who meet the essential criteria.

As a Disability Confident Leader with the Gold Award from the Defence Employer Recognition Scheme, Brook Street guarantees an interview with a PSR Sourcer for eligible candidates.

If you identify as a candidate with a disability or as a veteran/spouse of military personnel and meet the criteria, please reach out via the Brook Street website to register your interest. We are committed to engaging with you.

In cases of high volume of military candidates meeting the criteria, the best candidates will be selected for interviews.