Admin Officer (AO) Band E

Brook Street; Coventry; On-site; Full time

Job summary

A leading company is seeking an Admin Officer for a temporary position in Coventry. This role involves customer service, administrative tasks, and supporting the Court/Tribunal system. Ideal for those looking to gain experience in the Public Sector.

Qualifications

• Experience in customer service and handling difficult customers.
• Proficiency in technology and proactive problem-solving.

Responsibilities

• Provide customer service via telephone and face-to-face.
• Progress cases through the Court/Tribunal system.
• Perform general administrative duties.

Skills

Customer service

Clear communication

Time management

Confidence with technology

Proactive thinking

Job description

Admin Officer (AO) Band E

Location: Coventry, CV1 2SQ

Office based

Hourly rate: £12.36 per hour, increasing to £12.53 after 12 weeks

Working hours: 37 hours per week, between 9am - 5pm

Contract: Temporary position estimated to last 4 months

Brook Street, in partnership with the Ministry of Justice, offers a fantastic opportunity to join as an Admin Officer. This role provides valuable experience working within the Public Sector.

Experience Needed/Desired:

• Dealing with customers
• Clear and understandable communication
• Time management
• Confidence with technology
• Ability to handle difficult customers
• Proactive thinking

Responsibilities:

• Customer service via telephone
• Face-to-face interaction with the public
• Progress cases through the Court/Tribunal system and support other HMCTS functions
• Problem solving using guidelines and hubs
• Inputting data into the system
• Preparing papers
• Creating and updating records
• General administrative duties

Clearance Level:

Basic DBS + BPPS (applied for by Brook Street upon successful application)

Additional Clearance:

If you have spent 6 months or longer outside the UK in the last 5 years, an overseas police check will be required, which is the candidate's responsibility.

Equal Opportunities:

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet the essential criteria. We are a Disability Confident Leader and hold the Gold Award from the Defence Employer Recognition Scheme. We encourage candidates with disabilities or military backgrounds to reach out via our website to register interest. In high-volume cases, we will interview the best candidates from these groups.