Admin Assistant (Tenant Involvement)

NIFHA; Belfast City District; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

22 days annual leave + 5 days after 5 

Flexible working with up to 2 flexi-le

Death in service benefit

Paid maternity and paternity leave

Learning and Development opportunities

Health cash plan and annual healths

Job summary

Choice Housing Ireland Limited in Belfast is seeking a diligent administrator to support tenant involvement across the province. You will coordinate community meetings and events, produce meeting documentation, maintain records, prepare communications and take accurate minutes to ensure smooth delivery of tenant involvement activities.

The successful candidate will be a strong communicator with excellent organisational skills, able to manage multiple priorities while delivering a professional,

Qualifications

• 2 GCSEs or equivalent and 6 months' office experience or 1 year administrative experience.
• Experience working with customers, tenants, service users or members of the public.
• Proficient with a range of IT packages; strong written and verbal English.

Responsibilities

• Coordinate community meetings and events across the province.
• Produce meeting documentation and maintain records.
• Prepare communications and take accurate minutes.
• Support tenants to have a voice in shaping services and communities.

Skills

Customer service experience

Office IT skills

Communication

Education

GCSEs or equivalent

Job description

• Closing Date: 24 October 2026
• Location: Belfast Area
• Contract: Permanent
• Hours: 37 Hours
• Job Ref: AATI/4950/1026

Choice Housing is one of Northern Ireland's leading housing associations. We employ over 500 people and with a nearly 50-year legacy of enriching lives through the provision of safe, high-quality, and affordable homes. We manage over 14,000 homes and support around 40,000 tenants, delivering a wide range of housing solutions including general needs, sheltered housing, support accommodation, and homes for families with complex needs.

Location: Belfast, Maple House Office

Job Reference: AATI/4950/1026

This is an exciting opportunity to join Choice Housing, in this varied and rewarding role, you will be at the heart of supporting meetings, events and projects that enable tenants to have a voice in shaping services and communities. From coordinating community events and producing meeting documentation to maintaining records, preparing communications and taking accurate minutes, you will play a key role in ensuring the smooth delivery of tenant involvement activities.

The successful candidate will be a strong communicator with excellent organisational skills, capable of managing multiple priorities while delivering a professional and customer focused service. You will work closely with colleagues, tenants and external stakeholders, using a range of IT systems and administrative processes to support the effective operation of the team.

This role would particularly suit someone who enjoys a combination of office based administration and community focused work, including travel to meetings and events across the province.

• 2 GCSEs or equivalent AND 6 months' experience in an office environment / OR 1 year experience in an administrative role
• Experience working with customers, tenants, service users or members of the public
• Proficient use of a range of IT packages
• Strong written and verbal English
• Good organisation and time management
• Full, clean, UK driving licence
• Access to own private transport with the ability to travel independently and frequently to various locations to meet the requirements of the role

Our employees have access to a range of benefits: –

• 22 days annual leave plus an additional 5 days after 5 years' service, and 12 public holidays,
• Flexible working with the ability to accrue 2 days flexi leave per month,
• Death in service benefit x3 annual salary,
• Paid maternity and paternity leave,
• Learning and Development opportunities to include paid courses relevant to your role,
• Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening.

The successful candidate will be required to provide proof of essential qualifications and also provide documentary evidence of their eligibility to work in the United Kingdom. We are also committed to adhering to the Access NI Code of Practice/Service Level of Agreement in relation to requesting disclosure checks where appropriate and processing information in accordance with the code. Choice has a policy on the Recruitment of Ex-Offenders and it is available upon request.

Choice is committed to providing equality of opportunity to all applicants for employment, including those with criminal convictions. Information about criminal convictions will be taken into account only when the conviction is considered materially relevant to the role.

NB: The panel may enhance the criteria in order to facilitate short-listing of the post.

"Choice Housing Ireland Limited is an Equal Opportunities Employer"