Admin Assistant & Receptionist - Part Time

Jobtrain; Southampton; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

28 days holiday (incl. BH)

Workplace pension

Free onsite parking

Professional development and training

Job summary

Inspire Neurocare is seeking a compassionate Part-Time Administration Assistant/Receptionist to be the first point of contact for residents, visitors and healthcare professionals at our Southampton service. You will support reception and administration tasks, manage calls and enquiries, and help maintain a welcoming, confidential environment.

This role is 32 hours over 4 days per week, including weekends. We value a caring approach, professionalism and excellent customer service to ensure smooth

Qualifications

• Experience as a Receptionist/Administrator or in a customer facing role.
• Comfortable managing enquiries by phone and in person.
• Proficient with MS Outlook, Word and Excel.
• Maintain confidentiality and handle sensitive information.
• Flexible and cooperative teamwork.

Responsibilities

• Greeting visitors and providing a welcoming Reception experience.
• Be the first point of contact for visitors and third parties contacting the Centre, offering outstanding customer service and refreshments.
• Handling incoming calls and emails professionally and confidently.
• Coordinating and facilitating site visits for potential residents and their families.
• Support the Business Administrator and other team members with daily tasks.
• Ensure Reception and waiting areas are tidy, welcoming and compliant with health and safety standards.

Skills

Reception experience

Administration experience

Customer service

Microsoft Outlook

Microsoft Word

Microsoft Excel

Attention to detail

Confidentiality

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Inspire Neurocare place the people we support at the heart of our service, and our main aim is to empower recovery and restore lives by providing life changing neurorehabilitation and specialist care for people living with complex neurological conditions, brain and spinal injuries, stroke, early-onset dementia and progressive neurological conditions.

We are a growing neurorehabilitation service based in Nursling, Southampton, committed to providing high-quality, person-centred care for our residents and their families. As a relatively new service, this is an exciting opportunity to join us at a key stage in our development and play an important role in shaping a warm, welcoming and well-organised environment.

We are looking for a compassionate, motivated and proactive Part-Time Administration Assistant/Receptionist to be the first point of contact for residents, visitors and healthcare professionals, ensuring that everyone who walks through our doors receives a warm and efficient service. The Admin Assistant/Receptionist will support both Reception and Administration tasks including handling calls, dealing with general enquiries and supporting with a variety of different general office tasks. This role is key to helping our service run smoothly and ensuring everyone feels welcomed and supported. To do this well, the post-holder will bring a caring approach, professionalism, respect for confidentiality and a commitment to providing excellent customer service.

This role is ideal for someone who genuinely cares about people and is confident interacting with a wide range of individuals.

If you are someone with the right mindset, strong communication skills and a genuine passion for helping others, we would love to hear from you.

Please note:

This is a Part-Time position working 32 hours over 4 days per week including weekends. We are happy to be flexible with the specific weekday you work and will consider other alternative suggestions, as long as they support the needs of the service. However, weekend working cannot be adjusted.

We are committed to working with the right candidate to find a pattern that suits both the candidate and the service during the week, while ensuring weekend cover remains in place.

Unfortunately at this time we are unable to offer sponsorship

Why Join Us?

• Competitive salary and benefits package
• 28 days holiday (inclusive of Bank Holidays)
• Workplace pension
• Opportunities for professional development and training
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral (applies to Nurse & Carer roles only)
• Employee Assistance Programme, occupational health support and wellbeing services
• Be part of a compassionate, supportive and forward-thinking team
• Play a meaningful role in a service that makes a difference to people's lives

Your responsibilities include:

• Greeting visitors and providing a welcoming Reception experience.
• Be the first point of contact for visitors and third parties contacting the Centre, offering outstanding customer service, warmly welcoming visitors and providing refreshments.
• Making sure that all enquiries are dealt with professionally and effectively, ensuring that all information is redirected and dealt with accordingly.
• Handling incoming calls and emails professionally and confidently
• Coordinating and facilitating site visits for potential residents and their families
• Support the Business Administrator and other team members with any daily tasks.
• Ensure Reception and waiting areas are tidy, welcoming, and compliant with health and safety standards.

What we are looking for:

Experience within Health and Social Care is welcome, but not essential - we place great value on the right attitude and personal qualities.

• Experience as a Receptionist, Administrator or in another customer facing role.
• Confident in managing enquiries both by phone and in person, and comfortable engaging with a diverse range of callers and visitors.
• Must be competent and comfortable with general computer use and with IT systems specifically Microsoft Outlook, Word and Excel.
• Have excellent attention to detail, be highly organised and feel confident to be proactive and willing to adapt to the needs of a growing service.
• Have the ability to maintain confidentiality and handle sensitive information appropriately.
• Warm, empathetic and comfortable supporting residents and visitors during sensitive moments.
• Be flexible and cooperative whilst working collaboratively with all teams within the service being a key team player.
• Feel comfortable and have the ability to work independently for longer periods of time.

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

About Inspire Neurocare:

Inspire Neurocare supports people living with complex neurological conditions, brain and spinal injuries, stroke, early-onset dementia and progressive neurological conditions.

Located in Nursling, on the north-west side of Southampton, Inspire Neurocare is a specialist neurological rehabilitation service supporting adults across Hampshire. Our specialist team, including rehabilitation therapists, nurses and Rehabilitation Assistants, offers life-changing Neurocare in Hampshire. Our stunning purpose-built care service in Southampton is now open.